“I ordered a part giving the part number. The wrong one was sent from Germany. They reviewed the issue and claimed they had sent the correct part despite it having a different part number. I then had to pay postage back to Berlin if I wanted to return it so was cheaper to just keep it. I even sent pictures of the part. The one I ordered had one dial and the part I received had two dials. Completely out of order and will never use them again”
“Do not buy from these people, they supply wrong parts and when you return them they refuse to give you a refund asking for information they have been given several times even though they have signed for receipt of the items. 2 months after returning wrongly supplied goods they still have not refunded me. Gone to credit card supplier to chase under section 25.”
“Apparantly, using their catalogue and their registration check "I" ordered a part for a left hand drive car.
It is pure coincidence that i ordered a front and the manufacturers packaging says rear...
On email ?20? So far of a torturous returns process after I was warned that cancelling the contract meant they had no obligation to rectify their mistake.
If it was a mistake”
“I ordered a wing mirror cover and input the vehicle registration number for the correct part. Unfortunately, it was not the correct part as there wasn't a cutout for the indicator. When I went back to query this, I received an email stating that the 'search on our website gives only approximate results and the checking according to the car's details doesn't guarantee the suitability and the purchasing according to the car's details is at your responsibility'.
I'm sorry? Notwithstanding the near incomprehensible babble (the service agents aren't English speakers – it's a German operation), they appeared to be suggesting that the vehicle registration look-up does not select parts that fit the vehicle searched.
Wow.
Apparently, the online search function should be ignored in favour of providing them with the VIN code/chassis number (17 letters+digits) or the original part numbers (OEM) of the required car parts.
Mystifyingly, they advised 'we don't accept the car parts if their design or specifications were changed from the initiall one when they were delivered.'
Answers on a postcard please because I haven't got a clue what that means at all.
In short, a shoddy site that will take your money and run.
AVOID.”
“No mention that this is part of Autodoc based in Germany. When the order is placed they tell you that your tracking will be available within 24h- fair enough- then they tell you that the delivery will be 6 days later. Not much use if you have a vehicle off road.”
“Ordered parts on the 3rd, tracking provided after 4days but no progress on the tracking. Contacted the courier (Evri) who said items had not been dispatched from the vendor and that they were waiting to collect.
Contacted customer services at onlinecarparts by email with this information and got a reply saying I needed to wait another 6-9days!
Paid a premium for delivery too of over £8 for this shambles.”
“It appears Onlinecarparts.co.uk have links to AUTODOC, a firm with many bad reviews. I paid Onlinecarparts.co.uk 10 days ago for 2 rear suspensiion springs, but nothing has been delivered. Evri/Hermes have given me a tracking number, but they can't find my parcel. I've just ordered more springs from a company on ebay because i'm not confident i'll ever get what i ordered from Onlinecarparts.co.uk/AUTODOC.”
“Avoid complete waste of time and money, ordered part for right hand drive supplied the part number they sent correct part but for a left hand drive car , emailed them no reply .”
“without doubt the worst company I have ever dealt with!
1. Don’t be fooled by the .co.uk domain name and uk sterling prices. Parts are shipped from overseas. My parcel took over a week to arrive.
2. Don’t be fooled by the registration based parts identification functionality of the website. My parts didn’t fit. According to the small print this was my fault as I didn’t check oem numbers. onlinecarparts would not cover the cost of the return
3. Don’t expect a refund. Had to chase several times and then provide proof of delivery. Was told a refund would be actioned, then after chasing 5 days later the story changed to not having received the parts, and then the story changed again to the parts needing to be inspected. So 5 weeks later, still no refund, and have put in a section 75 claim via my credit card company.
4. Do yourself a favour, and just order from euro car parts!”
“After sending VIN number they still managed to send out a powersteering pump, alternator, and crankshaft pulley which are not compatible with each other !!
Numerous attempts emailing them getting the standard emails back and completely ignoring that they actually made a mistake, they now turned around saying its your own fault.
So not only few hundreds out of pocket , no van which means no income I got to shell out again because of these clowns. Don't mind waiting 2 weeks for parts bu at least check if they compatible with each other ??? Joke of a company AVOID !!! No customer service or care. Plain ignorant”
“So ordered some parts for my car. Delivery was ok. Just expensive shipping 8.50£. Then I decided no longer needed this part. Because i needed to fix some different part in my car then I ordert. So I ask for return. They agree. I sent back that part to them. Saw on tracking that they received on Monday. Now past to weeks they still investigating that part. Still didn't get my money back. Email them. So no money back and don't have that part either because I returned.”
“Order Friday evening ok I understand its closed and same over the weekend totally understand but payment cleared Saturday so Monday morning you would expect for the part to get processed and shipped out Wednesday its still getting moved from 1 warehouse to another and its not even been shipped out yet so this rate probably next week.
I'll never buy again also £8.50 delivery I paid £2.50 delivery and waited 2 days for break disk from online Automotive.”
“Absolute joke of a company. DO NOT BUY FROM THESE!! Sent me the wrong brake pads and discs despite me giving them my reg. I have sent back via DPD but for some reason Autodoc won't respond to their questions regarding customs.”
“Very poor after sales service, they sent me the wrong part and since the 18th October I have been waiting for them to email me a return label, still hasn't arrived despite me emailing them daily since then.
I would not ever use this company again and I would warn anyone not to use them either - they are exceptionally useless and the staff don't appear to be able to use their initiative.”
