“Don't deserve any star rating .. order over a month ago .. was told It was delayed so we canceled order .. courier stated we received it which we haven't..still awaiting refund..absolutely disgusting”
“Absolutely unprofessional and unreliable!!they sent the order after two weeks?!failing to dispatch it in two days, as advertised and agreed by their terms and conditions!
Absolutely rubbish customer care!!
Please please do not be fooled by small prices!!”
“As others have said, a company that appears to be UK based and is in fact in Germany. Parts take forever to arrive - it took five days just to clear German customs. As car parts tend to be urgent, there is little point in a company like this other than to scam UK customers. Wish I'd checked online reviews before ordering...”
“Same as every other review. Appears to be UK based. Impression given that mainland delivery will take 24 hours, except they mean mainland Europe. I fell for it and ordered a part which has not arrived. Ive decided best to write off the money spent as I can’t wait any longer to fix my car, This outfit is more akin to a criminal enterprise than a company. Masquerade as a .co.uk company. False delivery dates. I don’t really understand why they have not been prosecuted for fraudulent trading!”
“Avoid these creatures and don’t be fooled by the star rating advertised, read the reviews here and trust pilot. Not uk based despite using .co.uk; deliberate deception. Heard nothing for days after my order was placed. The company is actually Auto Doc.
Coming from Germany but no idea of a delivery date, this now day thirteen.
No proper communication channels either with onlinecarparts or the delivery company GLS. Totally dishonourable and I have contacted trading standards uk.”
“ANOTHER WEBSTORE OWNED BY AUTODOC
Purchased a complete set of brand new front and rear brake calipers, discs and pads for a Toyota Land Cruiser (in addition to many other items). Had to wait nearly TWO WEEKS for delivery - THEY ARE NOT UK BASED (actually Berlin).
One of the rear calipers was faulty out of the box and Autodoc's response is for me to complete a mass of "warranty" information, send endless photos and wait...
A full day charged for a mobile mechanic basically wasted because he couldn't complete his work. I'm going to be out of pocket for the mechanic to return and complete the job, but I am STILL WAITING on Autodoc to get their act together and send me a timely replacement.
I WILL NEVER USE THIS COMPANY AGAIN!!!!”
“Advertised as if they are in the UK 2 weeks to get a part delivered. Always check reviews before buying online. You can't get connected to a human when you phone them either. Total waste of time stay well away if you need something fast”
“what a scam of a company makes you think its UK based gives un-true delivery times when you order only then to find it's a German based company with twice the delivery time. very very slow to reply to emails even to the point when sending 6 emails asking to cancel you get a email it packed and in THEIR warehouse ready to post after you'd asked to cancel then get told its to late. never use this company again. rubbish rubbish rubbish wise could give 0 or even -1stars
Part in Motion from now on.”
“Bought some parts which did not fit despite having the right Oe numbers.I contacted them and was told I could send them back at my expense to Germany. The uk website is a sham , the parts come from Germany and they take an age to get here. Take my advice - Do not buy from this company !!”
“I wish I could give 0 stars! Avoid this fraudulent company at all costs. I bought wiper blades from them which were faulty. When I tried to return them they did not accept it and said I have to open a warranty case with the manufacturer! I provided all the documents they requested but they just kept asking for something else. If you value your time and money, just don't buy from them!”
“I've order few products from this website and was a very unpleasant experience.
- Poor Customer Service( Even if you make them aware that they change my product for something else. They still gonna sent you the wrong product). Without any apology whatsoever.
- Reseller for Autodoc( If you would like to return the product, you have to pay extra because is going in Germany :)).co.uk .Even if is them mistake.
-Time wasting( I had to sent front/ back picture with the wrong product just for them to convince me that the product they sent can work for my car too.
After many emails with screenshots were I had to explain the product code from website is different from the product code they sent, but no success.
If I pay for the product you advertise then don't sent me something else.”
“Hi , ditto to all bad reviews. Advised in stock and dispatched . Nothing ! 8 days later advised will be several days . I wish I had read the reviews and taken the advise .
Don't risk using them .
Purchase locally it's cheaper in the long run .
Now I have the job of recovering £480”
“They simply lie in the terms and conditions saying 4-5 working days delivery after dispatching blaming covid issues which is most used excuse used this days. I initially liked the website because you find clear photos and descriptions of car parts but they are sending from Germany so be aware of long long time waiting”
“I have been waiting 6 days for a part. Tracking has been showing the same information for four days. Useless chat service and no customer service worth talking about. Never use them again.”
“Firstly they actually don't understand English and their customer service have no clue what's happening.
For some unknown reason my parcel was sent back from their courier, GLE, I was given no update at all and had to ask for info. Of which they didn't provide.
They are cheap, because they don't actually deliver.
Still waiting for someone serious in customer service to reply.”
“AVOID/INCOMPATIBLE PARTS/MAKING IT IMPOSSIBLE TO RETURN ANYTHING/BASED IN GERMANY NOT UK!!!
********AVOID*********
NEVER AGAIN WOULD I PURCHASE FROM THIS COMPANY AGAIN. FIRSTLY, THEY ARE BASED IN GERMANY, ALTHOUGH ADVERTISING THEMSELVES AS UK COMPANY. THEY SOLD ME A PART THAT WAS INCOMPATIBLE WITH MY CAR (DESPITE THE WEBSITE CLAIMING IT WAS COMPATIBLE) AND IT CAUSED FURTHER DAMAGE TO MY CAR AS THE FUSE HAS BLOWN ONCE THEY TRIED TO INSTALL A PART IN MY LOCAL GARAGE. I HAVE THEN EMAILED ASKING FOR THE MONEY BACK, PROVIDED RECEIPT FROM THE GARAGE WHERE THEY COULD CLEARLY SEE I WAS CHARGED FOR THE LABOUR AND THEY HAD TO ORDER A COMPATIBLE PART FOR MY CAR, COSTING ME MORE MONEY. ONLINECARPARTS THEN EMAILED ME A FORM ASKING ME HUNDREDS OF QUESTIONS DESPITE ME ALREADY PROVIDING A PROOF. ASKED ME TO SEND PDF FILES, WHICH IS IMPOSSIBLE AS THE GARAGE PRINTED OUT A RECEIPT FOR ME. THEY WANTED ME TO FILL IN A WARRANTY FORM, PRINT IT OUT AND SCAN IT AND SEND BACK AS PDF FILE - AS IF AN AVERAGE PERSON HAS A SCANNER AND PRINTER AT HOME! THEY ARE LITERALLY MAKING IT IMPOSSIBLE FOR THEIR CUSTOMERS TO RETURN ANYTHING! ABSOLUTELY DISGUSTED WITH THEIR SERVICE AND WILL BE REPORTING THEM TO TRADING STANDARDS, ESPECIALLY AFTER READING SO MANY REVIEWS THAT THEY SELL INCOMPATIBLE/FAULTY PARTS. CAUSED ME SO MUCH STRESS AND INCOVENIENCE. IF YOU DON'T WANT TO BE OUT OF POCKET, PLEASE AVOID THIS COMPANY!!!!”
