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Emma
I can only reiterate the advice of other reviews to not purchase from this company. I ordered a mirror back in February 2021 on a 6 - 8 week wait. They offered me a 10% refund at the beginning of May for the delay which I accepted and remarkably they paid. But after still not receiving the mirror by end of June, I requested a refund of the balance owed. They said they would escalate this to their accounts department but after numerous emails chasing the non-refund, I emailed their accounts dept direct. I then received an email confirming that I had paid for the mirror!! I recommend to everyone that you go straight to your bank, print all your correspondence off in relation to chasing your order and raise a dispute with them. Thankfully, I did this with my bank, they sent me the claim forms and I returned them with all my email correspondence and have finally received my money back. This company are a disgrace and I cannot believe they are still taking peoples money knowing they will never receive their goods.
3 years ago
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