Only Home Reviews

Name: Only Home
Rating: 4.39

4.4 Rating 846 Reviews

85 %

of reviewers recommend Only Home

4.4

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3880 5645

Email:

support@onlyhome.co.uk

Location:

Guardian House, 7 North Bar Street, Banbury
OX16 0TB

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Only Home 5 star review on 6th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used this online shop on two occasions and can’t fault the buying or delivery process. The items are current and at a good affordable price but the quality is still great. I would recommend and use again!!”

Only Home 5 star review on 27th November 2018

Helpful Report

Posted 6 years ago

Thanks so much for the photos and comments. The yellow and wooden seat stools are stunning and really add a brilliant splash of colour to your room. Please don't hesitate to speak with our customer support team for any future home needs you may have and we'll be happy to help. We're growing and growing at OnlyHome.co.uk and trying to make sure that what we offer is quality across the board first and foremost and that all products work together across the site. No easy thing with 15000+ products and growing, and we are not perfect yet, but your comments make our efforts all worth it! Thanks Pete x

Posted 6 years ago

“Only Home has helped me a lot. THANKS”

Helpful Report

Posted 2 years ago

“I made an order 7 months ago, it has not arrived yet, I contacted customers service so many times, apart from automatic replies, no one has contact me yet. The telephone number on the website can not be reached at all. I feel so frustrated”

Helpful Report

Posted 3 years ago

“ordered lights in February, have never turned up, no response to customer service requests. TOTAL SCAM. do not but anything from this company”

Helpful Report

Posted 3 years ago

“I ordered two stools back in March 2021 and was informed by email that they would be delivered within 10-14 days. I then received an email to say there was a delay and they would be with me at the end of May. I contacted the company in June to say they still had not arrive and they apologised and offered me either a full refund or a 10% refund if I wished to wait for the stools. I chose the 10% refund and wait for the order to arrive. To date I have not received the 10% refund nor the stools. The company have gone very quiet and have not replied to my email. Customer support was good to begin but sadly I feel very doubtful that I will ever see the stools nor indeed receive a refund but we live in hope!”

Helpful Report

Posted 3 years ago

“Ordered an item back in May, and like most other reviews, item was never received. Have contacted the company on several occasions and there has been no response. Lodged a complaint with PayPal who refunded me thankfully.”

Helpful Report

Posted 3 years ago

“One star is too many. Waited over six months for non existent goods and no response from customer services. Eventually had to lodge claim with credit card as only home wouldn’t refund me. Dreadful company - don’t be tempted by the photos.”

Helpful Report

Posted 3 years ago

“Pretty website, no goods, no customer care. I spent £200+ on a mirror on 1st March and now the company will not engage with me and gave not responded to my requests for a refund. I woulx not buy from tbiz company again and I certainly would not recommend anyone do business with them. Worst shopping experience EVER!!!”

Helpful Report

Posted 3 years ago

“My experience of ONLY HOME is only negative 1 star is generous it doesn’t allow no stars.I paid for a table and chairs on 2nd July which it transpires Only home had no intention of supplying, after contacting the manufacturer it’s apparent the order of the table wasn’t even made to the manufacture despite ONLY HOME taking payment for it.All correspondence has been ignored and the telephone lines don’t work nor live chat. I have requested a refund which is ignored. I will never buy from this company again they have taken money for goods they never intended to supply. This has been reported to the relevant fraud authorities.”

Helpful Report

Posted 3 years ago

“I can only reiterate the advice of other reviews to not purchase from this company. I ordered a mirror back in February 2021 on a 6 - 8 week wait. They offered me a 10% refund at the beginning of May for the delay which I accepted and remarkably they paid. But after still not receiving the mirror by end of June, I requested a refund of the balance owed. They said they would escalate this to their accounts department but after numerous emails chasing the non-refund, I emailed their accounts dept direct. I then received an email confirming that I had paid for the mirror!! I recommend to everyone that you go straight to your bank, print all your correspondence off in relation to chasing your order and raise a dispute with them. Thankfully, I did this with my bank, they sent me the claim forms and I returned them with all my email correspondence and have finally received my money back. This company are a disgrace and I cannot believe they are still taking peoples money knowing they will never receive their goods.”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs, made purchase in April 2021, no goods received because lack of stock, Mark Hardy promised a priority refund of £400 paid. It is now July, Mark Hardy said during email corres there is nothing else that can be done to help us get our money back. Mark no longer responds to emails from us. Mark suggested we phone number on website however phone is not manned therefore no way to speak with anyone. Please avoid this company I believe it to be a scam.”

Helpful Report

Posted 3 years ago

“Absolutely do not use this company I bought a table costing £300 in April then they cancelled my order six week later due to lack of stock. I have been liaising with Mark Hardy who promised me a refund as a matter of priority. I have been emailing regularly since but to no avail. I don’t know how they can live with themselves, I am so angry as I am a frontline worker who has worked diligently throughout Covid loosing two of my dear colleagues in their 50s and £300 may not be much to ‘Only Home’ but it is three days paid work to me. I just wish I had read the trust pilot reviews first!!!!”

Helpful Report

Posted 3 years ago

“If I could give a zero star I would. I have paid for 8 chairs and have since heard nothing, all e mail correspondence ignored and many reviews saying they are a scam...I hope not but yet to hear from them.”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would. Ordered a bookshelf in April, should have arrived in May. I was still waiting for delivery by the end of June so I cancelled my order and was assured I will receive a refund. 3 weeks on, I still have not received a refund of almost £200 and support no longer answers my emails. total scam”

Helpful Report

Posted 3 years ago

“Other review sites show a different story which echoes my experience. Non-delivery of item, excuses about the supplier, eventually stop answering emails. The supplier confirmed that onlyhome has not been paying their invoices and advised claiming via our credit card.”

Helpful Report

Posted 3 years ago

“Don't believe the rating...thisvis thec worst experience. To to trustpilot to read genuine honest reviews about this company. If you buy from them don't say you haven't been warned”

Helpful Report

Posted 3 years ago

“If only I had read the reviews before I ordered from this company. I have been raising a ticket every day as it says to do if you have a query. I purchased table and chairs over £300 my order not heard a dickey bird from them with regards to despatch or delivery. You cannot speak to anybody as the contact telephone number given has a silly message that it cannot accepts calls right now. Very suspicious only saving grace is that I paid by Paypal and have now opened us my case with the Resolution Department at Paypal hoping that this might endeavour to get things sorted. Steer clear and do not order.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY. THEY ARE A SCAM. From reading other reviews I can see that they have done this to multiple people. They are taking money from customers and not following through on delivery of the item, you ask for a refund and they do not provide you with one. This is an absolutely atrociously run business. It is HIGHLY ILLEGAL to do what they do. I bought shelves in April, low and behold I never received them. I have been chasing a refund for over a months now. They claim to escalate things urgently...they do not. I will be taking up a claim with the Ombudsman. BUT WITH ALL WARNINGS DO NOT BUY FROM THEM!! I wish I had checked these review websites before (lesson learnt!).”

Helpful Report

Posted 3 years ago

“Have been waiting for a mirror for 10wks now have told these people on about 5 or 6 occasions, I have now asked for a refund but hey ho I can’t get into my account I have with them now, at my witts end don’t know what to do!!”

Helpful Report

Posted 3 years ago

“Items weren’t sent to me still no refund given after a month. Blame suppliers I’ll be informing the suppliers you blame!”

Helpful Report

Posted 3 years ago

“Well, bizarrely my experience is very similar to the review I have just read on Trust Pilot about Only Home; if only I had read it earlier. I ordered a chair on 29/10/20. The chair arrived at the beginning of November but the base was faulty. The seller was notified and additional nuts/bolts were sent from the manufacturer but this did not resolve the issue. The seller then arranged for a replacement base to be sent, again directly from the seller. The replacement base did not arrive until 5 months later in April 2020, after numerous follow up emails from myself, during which time the chair was unusable. I was told the replacement part was coming from Belgium and that there were hold ups/delays due to the pandemic (which I obviously believed). After just a few weeks the same fault developed on the new base and the seat of the chair itself split. I have been in constant email contact with the Only Home and have sent several videos and photos of the chair. The seller has acknowledged the issues and that I am due a refund under the Consumer Rights Act 2015 however a refund has not been made despite my clear intentions to take the matter further. It is now 8 months since I purchased the chair and what is important to note is that I paid with PayPal to ensure I had buyer protection. However when I emailed Only Home to say that I would have to open a dispute via PayPal because of the length of time it was taking for the replacement base to arrive and because of the 180 day time limit in which I had to open a case, miraculously the new base turned up just a few days later. I believe that Only Home have prolonged things so that I was outside of the 180 day buyer protection with PayPal thus preventing me claiming my money back through PayPal. After reading the reviews on here coupled with my experience I have reported Only Home to PayPal and intend to report them to Trading Standards. I will also now use my credit card to make a charge back claim for the money I have lost failing which I will be going through the Small Claims Court.”

Helpful Report

Posted 3 years ago

Only Home is rated 4.4 based on 846 reviews