Form sent by email would not allow me to enter text....The lounge chair and stool are excellent and just what was ordered. The delivery experience is something completely different and would get a very poor. The driver was excellent, but the arrangements and delays were what let the whole process down. I would suggest you employ a new courier company as this is letting down your product service as a whole package. I took a day off work for a delivery that never happened and I wasn't given notification of this, this is where the service falls down. However, the product itself is excellent.