I like the merchandise - seat pads for "Eiffel" chairs. They are what I was looking for. But communication from Only Home left a lot to be desired. After my initial order, having received no confirmation of delivery, I sent a query and was told item was back ordered (although supposedly in stock at the time I ordered) and expected to ship August 8. August 8 came and went with no info, so I inquired again by email and phone. I received a response that said the order was being shipped and I was provided with a tracking number, then received another email shortly thereafter that said it wouldn't be shipped until the following week and I'd be notified in advance when to expect it. Then the package just appeared one day with no prior notice. Everyone was polite and friendly - just didn't quite know what they were talking about.