I typically book my holidays with Love Holidays or easyJet, but on this occasion, I made a booking through On the Beach as the flight time options were more convenient for my little son. I completed the booking late at night, with a total payment of £1,568.64. Upon waking the following morning, I received an email from On the Beach that I initially presumed to be a confirmation. However, I discovered that it was a request for an additional payment of £80 per person. I have never encountered a similar situation, and I found this request to be unacceptable. When I contacted their customer service, I was informed that the flight price had increased after my booking was finalized. I have booked many holidays over the years and have never been offered a refund when a price has decreased post-booking. I consider their explanation to be highly unreasonable. I had no choice but cancelled my holiday and booked with another provider for much less price. Consequently, I will not be using this company for any future bookings. I advise others to exercise caution when considering On the Beach to avoid a potentially negative experience.