The delayed return of my car was stressful, because the promised4 PM was not 5:45PM and this made me late for my appointment. However your company has an honest and reliable name, so perhaps this was just one of those days that a lot goes wrong.....
I'll call to have the recommended repairs done. Had to recover a bit from the estimated costs. My truck is old and needs more care for upkeep, like old people(like me)need....