I drove my car to OOROO for scheduled repair, apparently they did not have the parts. A mobile unit came out to my house when the parts were available and installed the lift for the trunk. A bill was presented which I paid. The lift was paid for at the store and was separate from bill presented by the mobile technition. This was a nightmare! To set up the repair, pay for it (the trunk lifts), sit in their waiting room for over an hour only to be told they didn't have the correct parts. Drive home and wait for the mobile tech. guy then pay another bill.