When a customer makes a service reservation and requests a ride, the agent should note this request. All requests for a ride should be coordinated. I requested a ride home to Saddlebrooke. When I arrived, the shuttle was leaving for Saddlebrooke with one passenger. I had to wait 45 minutes for my ride. It would be much more efficient if the rides were coordinated. The shuttle driver told me that she had 4 trips to Saddlebrooke that morning!
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