I made appointment two weeks ago for 7:30 am this morning. The brakes on my car were periodically squeeking and I wanted to get them checked. The gentleman said they would check them out and give me a call. By 1:30 pm I still hadn't heard anything so I called to see what they had found. The man answering the phone told me that my car hadn't been looked at yet as they go by first come. I asked him why did I have an appointment at 7:30 am if it was first come first serve? He said, its first come first serve between 7:30 am and 9:00 am. I told him I dropped my car off at 7:30 am because that was my appointment time and it was now 1:30 pm and no one has looked at it yet. He said they'll call when they get it in and check it out. Whatever time that is!! This is ridiculous!!!