Previously I wrote a review about my first experience with Ooroo when we moved here from Florida in 2021. As we were nearing Tuscon the car developed a noise underneath. Knowing no car repair places and very few people here, I went to the dealer, having had good experiences at the dealer in Colorado Springs where we bought the car and at a dealer in Jacksonville FL where we moved from COS. Dealers are different! It's a long way down there and the experience quickly turned into a fiasco. Need to replace the oil pan ($100+++) without really looking to see what the problem was ?!?! Terrible customer transport service. Couldn't coordinate. Delays on doing the work, etc. Finally called to see if I could get just my car back and start over ANYWHERE ELSE !! On the way home coming up Oracle I happened to notice Ooroo and figured it wouldn't hurt to ask. I needed to use my car immediately - without the noise. The gentleman at the front desk called a young man from the back to take a look. Just a few minutes and he returned – problem fixed !! “What did you do?” “Tightened a couple nuts.” No charge and no noise since, just continuing outstanding service. And the great car care program!! (I hate changing wiper blades!) Would not even consider going anywhere else! Since 2021! So yesterday returning from Mesa airport, another noise underneath. Loose, flapping plastic part. Duct tape – twice. Home and immediately to Ooroo! Ooroo Chapter 2! Young man (I'm 81 so you're all young) looked underneath. Replaced broken nut! Good to go!!! Ooroo is the best also with regular service and maintenance!!