Anonymous
I hadn't not decided to sell/buy yet, because although interest rates are excellent, the homes in North Texas are still pricey. I found a home just north of me and I was able to book online to view the home. The realtor was excellent, no pressure, but the home wasn't quite what I was looking for. He explained to us how Open Door was able to sell the homes at a savings of about 1%. So with the no pressure sales and the discounted price, I decided to look for homes in my area because the discount could put the homes in my price range. I found a home not far from where we were, but it was a self guided tour. The app took a picture of the front and back of my license and then it errored out. I figured the error must have been because we were in a carwash when I was trying to access it. We pulled out and I got the same error. I gave up and decided to try the next day. Today I received the same error. I called the number provided by the app and I made contact with the rudest customer service agent. She cut me off and said, to "protect the homes OpenDoor is no longer doing self tours you need an agent to tour the house". I explained to her that I don't have an agent. I asked if she could assign one to show me the house. She kept repeating the same statement. I thought maybe she was foreign and just reading a script. I asked her if she understood what I was saying and she said "yes, you want me to get you an agent to tour the house. We don't do that. You need to get your own." I told her that was interesting because I just toured a house the previous day with an agent. She continued to repeat that I need to get my own agent. I went back to the site, it doesn't say anywhere on the site that OpenDoor is no longer doing self tours. It also says if we don't have an agent OpenDoor will assist us with getting one. This experience has me leery of doing business with OpenDoor. If your customer service agents can't be kind when we call in, then maybe you need to update your site to remove the information about self touring and list an agent with every house.
3 months ago
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Opendoor has a 4.11 average rating from 901 reviews

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