The buying process and price were great. However they use subpar contractors who do shotty work. They used the cheapest and the thinnest coat of paint they could. I can’t clean my walls without the paint coming off. In my kitchen they didn’t clean before painting and painted right over grease. They tiled over wood subfloor which is a no no. The bathroom floor has completely fallen apart because it flexes when you walk on it. Multiple faucets were broken with handles just sitting in place but not actually functional. Instead of replacing a light fixture they just capped the junction box. All of the sink and tub drains were clogged. Broken toilet seat, hole in door, uneven drywall patch job. The list goes on. They aren’t things that stand out to you when doing a walk through and most don’t test out. You just expect that if someone came in and did work, they did a good job. This is not the case.