I'm still in the process of selling a home to Opendoor and now having to buy back a home from Opendoor which we wanted to buy without having to have them step in. This is not a stress free process for me at all! The communication between departments is almost non existent! I feel like I've had to initiate every communication between these teams when their website states they'll be the ones walking me through everything. We lost out on the 1% cash back incentive because our agent said she wasn't aware we were also selling a home when that was one of the first things I mentioned in a text for that matter. I also was making an offer on a home and uploaded a home sale document which she removed when she sent the offer. She had to have known! This caused our closing dates to not line up and as a result we aren't eligible for the 1% cash back since Opendoor had to step in to buy the home. OSN title mispelled my spouses middle name on our closing docs so they have to re-redo them. We applied for a loan using Opendoor Home Loans and I was told we're on track to close on June 3rd. I'm really hoping this is true because our rate lock expires after that date and I'm losing trust in them. Our experience partner didn't even know that we were told the closing date was likely June 3rd. He had to internally change our close date twice after I asked what was up with our closing docs saying May 25th still (the original close date for the home we are selling) after he said he'd take care of it. Would he have if I didn't remind him in time? Our loan officer is out of the office until Wednesday and I haven't had an update from our loan processor since last week when I had to initiate that conversation. Where is the communication? Where is the oversight? All can be forgiven if they can actually close us on the 3rd of June. I'm just really stressed out and frustrated with my Opendoor team. I am walking through this process seemingly alone when I was told they'd make sure to take care of these things. I generously gave 3 stars because I have a tiny bit of hope we'll be out of here and into our new place on June 3rd.
8 months ago
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Opendoor has a 4.4 average rating from 3,072 reviews

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