Lynn
Started as beyond skeptical. Saw ads. Sounded too good to be true. Did research. Signed up. Got nervous. Allowed 1st offer (quite competitive) to expire. 6 months later, started again. Pleased that market improved. Offer (also very competitive) significantly increased (double digits). Why this method chosen? 100% telecommuter in highly secure healthcare industry. No small feat to pack up work gear at a moment’s notice, leave for showings, return, put it all back (laptop, monitors, files, etc.).. rinse and repeat. Rachel Moses was assigned OpenDoor staff. Cannot adequately express my amazement and delight with her expertise, responsiveness, and professional pleasantness. Rachel was like customer servicing of days gone by. When she was out off the office, her backup was reading and immediately responding to questions. All questions answered with less than same day turnaround. My real estate attorney had me do my own review and then walked me thru all pages (there were lots). He noticed a few things that needed correction (errors made by my condo association’s management company) that involved quite a few dollars. Allison deftly handled the changes. Once in contract, conducting title process all online seemed daunting but it was fast, easy and efficient. Allison Jarrett was assigned and “babysat” from start to finish. Day before closing she returned my late night call first thing in morning to reassure that them sending a mobile notary to the location of my choice was an option but that there online process was EZ. AND .. it was. It took mere moments. When near the end of electronically signing all papers, a notary popped up on screen and expertly handled the rest. The important part .. Rachel immediately approved funds to be released and Allison had the check sent to bank the night of closing. I was able to view the deposit next morning. Can’t say enough great things about Rachel, Allison, and OpenDoor. And this coming from a super cynical person when it comes to anything involving real estate agents and lawyers!
9 months ago
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