Phil
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My experience started out positive with Opendoor, then over time, I realized what kind of company they truly are! I asked Opendoor to make an offer on a house that I would be owning in a matter of days. I felt the offer was fair and said I would accept it, but I wasn't the legal owner at the time so I didn't sign the paperwork. They asked for me to renew the offer when I was the owner and I did just 12 days later, their offer price went way down (but they couldn't provide any data showing why their offer went down -(huh?)), and then they BACKHANDEDLY raised, their "service charge" fees - (WHAT>???) I asked why these fees went up and they blamed it on the expenses they pay for keeping up all of their other properties! WHY AM I BEING CHARGED FOR THEIR OTHER PROPERTIES? That isn't an expense for them buying MY property! Ironically, the CSR gave the example of running ACs in the summer, and right now, we are going into fall, so these costs should actually be going DOWN, not up, so my fees should be LESS not MORE! IF their operating costs changed, it should be reflected in their purchase offer, not trying to sneak MORE MONEY out of you by hiding it in their service fees where its very difficult for someone to detect (they won't let you access the details of expired offers so take screenshots of everything!!!). This IS NOT being upfront and honest in the way they conduct business. IT is very SHADDY and UNDERHANDED ways of trying to screw people out of money! I wonder how many other people they have swindled out of more money, even if they kept the offer price the same on a renewed offer, they could have raised the service fees without people remembering or proving it and got 1000s more in the transaction! Out of principle, I will probably sell my house with an agent (and make more money with statistically too!) and its based off of their underhanded techniques to screw me over! My Lesson learned - When these clowns get through with you, you will have lost a lot of $$$ in the house!
1 Helpful Report
Posted 3 months ago
Hi Phil,

Sorry to hear this, and thanks for taking the time to share your feedback with us. Please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.
Posted 2 months ago
Opendoor is rated 4.29 based on 565 reviews

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