We moved into a new bungalow We moved into a new bungalow. They sent 2 guys to fit a master socket. We told them where we wanted the socket, but they told us they had to do it to the nearest place. They rushed and didn't fit it properly, so it fell off the wall. Contacted Openreach, as we didnt want it in the bedroom and they told us there would be a charge. We reminded them that we had requested it to be in the sitting room and not the bedroom in the first place. Basically, we were then fobbed off. We phoned SKY, who agreed with us that we should have had it in the main room, so it could reach our skybox, and they put us back through to a guy who was supposed to be a little bit higher up the tech support. Openreach said they would put in a request to have it moved and we should hear back within 24 hrs. Never heard anything again. It's been a week or so. We complained to SKY. Not sure why are they partnering with these people when they are upsetting good customers? We are now going to decide whether to cancel our SKY subscription and go with Virgin citing this sloppy BT company as the reason. A complaint is also going to BT and Sky. Its left us with no signal to the TV, skybox and the router hanging off the wall in a place we don't need a wireless signal