“If I could given 0 stars I would have. What an absolutely useless organisation! They have visited my property twice in the last 3 months to install fibre. the first time after visiting they said they couldn't as there wasn't fibre to the property. They then visited the property again 6 weeks later, only to tell me the exact same thing that they couldn't install fibre as there wasn't fibre to the property. They then messaged me to say they were working on it and would be back to me within 10 working days or sooner! That was 3 weeks ago and no communication or timeline from them. They have a monopoly on cabling from their BT ownership and don't appear to be answerable to anyone, certainly not consumers.”
“Today Open Reach were due to install full fibre broadband. I cut short my 86 birthday in Manchester to be in my home for the appointment. My daughter also had to return early with me, as she intended to be present at the installation. given time for appt was 8am to 1pm. after 2 phone calls to Vodafone, and no response from the engineer who never answered his mobile twice then directed it to voicemail. I then received a very weak apology via email, just asking me to make another appt. JOKE. V.unhappy”
“They treated me awfully, I live in North Wales, I asked what had been done, and the engineer acted all haughty as if I could not ask questions, and we t away so I lost Internet for 3 days plus, and then bt chose 2 day delivery for a hub instead of next day,”
“I had WiFi put in today by man called Adam
He rang me 30 mins before he came , and explained every thing he was doing , didn't leave till I was up and running”
“The engineer,sorry did not get his name, was excellent. He fitted our new router as we couldn't get it working ourselves. He fitted it downstairs which is much more convenient for us. He was efficient,thorough and very patient. He checked and double checked everything was working before he left. Thank you”
“6 months , and a half finished fiber installation still isn't completed. Unable to speak to anyone senior, just excuses / back and forth with ISP.
issue number : 475380669”
“The OpenReach situation with Sky creates an impossible situation. Poor/Erratic WiFi performance and dreadful customer booking process that often takes weeks and weeks to book an appointment. It has driven me to find an alternative WiFi provider where I can unlock the technical performance issues”
“Poor project management, if it exists at all. Inability for Openreach to communicate between its various departments, its subcontractors and the customer. The engineers on site and those humans working on the help desk are helpful and act professionally but the unseen and uncontactable managers and administrators behind the scenes do not appear to be able to rectify issues when things go wrong.”
“I was not really sure what the appointment was about, however the engineer who's name was Ricky explained everything to me step-by-step, and even though l asked what could be considered irrelevant questions he remained helpful, patient and respectable.
He also suggested l locate the box on the side alleyway wall as it would not been seen at the front of the house which l was happy about.
He explained that l would have another engineer coming out to complete the job as there was something that needed to be done on the road. He gave me the questionaire which l was able to complete without him breathing over my shoulder.
I am a satisfied and now informed customer.”
“An absolute disgrace,4 times they’ve arranged to come to my property,and despite having my address and phone number they’ve failed to show.Another company you can’t contact by phone,I would like to have given them minus stars if possible.”
“Openreach did not install the fibre broadband correctly the first time, and have not fixed the issue after returning to the property some weeks later. Trying to contact them is impossible. We earn our livings through online work and we have not had a single day where the internet has not dropped. No accountability, no responsibility, and basically it's luck of the draw which engineer turns up and how much of a s**t they give in doing a proper job.”
“patience with the whole situation.
Update... After four telephone automated calls booking and reminding us about the appointment, The engineer failed to show up. Dad still has no broadband and call system... Happy Christmas Openreach I hope my elderly father doesn't join the number of vulnerable people who die because of your inability to deal with the digital switch over... Shocking”
“We received excellent service from Allana today. She was incredibily polite, knowledgeable and very efficient. Open Reach staff work in difficult conditions including changeable weather and sometimes dangerous areas. We cannot thank you enough Allana.”
“I would rate 0 stars if it was possible. I have been trying for a week to receive a permission to work form from Openreach. The engineer was great who fitted the socket to our wall, but needed permission from landlord to dig a small trench which is fully understandable but we have still not received the form to send off. We are currently paying for broadband we are unable to use due to the engineer not being able to come as we haven't been able to get the form signed. Cannot contact directly so have been passed around many times calling Vodaphone, wasting hours of my life I will never get back. All we need is to get a form signed and the process will continue, the amount of hoops we have to jump through is unbelievable.
I will post this on every available channel until I get a response and get this sorted”
“I've waited 3 weeks....during these 3 weeks an "engineer" visited my address...drilled a hole into my wall and got the WiFi working for a day.....and now im stuck without internet again.....bt are obselete in comparison to other broadband providers....outdated, overall horrible to deal with.”
