Openreach Reviews

Name: Openreach
Rating: 1.74

1.7 Rating 319 Reviews

18 %

of reviewers recommend Openreach

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1.7

Based on 319 reviews

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Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

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Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

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“Worse customer service ever. Stuck in a contract with these but no stable fibre broadband/wifi have to reset router 3 times a day.”

Helpful Report

Posted 1 week ago

“Poor project management, if it exists at all. Inability for Openreach to communicate between its various departments, its subcontractors and the customer. The engineers on site and those humans working on the help desk are helpful and act professionally but the unseen and uncontactable managers and administrators behind the scenes do not appear to be able to rectify issues when things go wrong.”

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Posted 1 week ago

“I was not really sure what the appointment was about, however the engineer who's name was Ricky explained everything to me step-by-step, and even though l asked what could be considered irrelevant questions he remained helpful, patient and respectable. He also suggested l locate the box on the side alleyway wall as it would not been seen at the front of the house which l was happy about. He explained that l would have another engineer coming out to complete the job as there was something that needed to be done on the road. He gave me the questionaire which l was able to complete without him breathing over my shoulder. I am a satisfied and now informed customer.”

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Posted 1 month ago

“An absolute disgrace,4 times they’ve arranged to come to my property,and despite having my address and phone number they’ve failed to show.Another company you can’t contact by phone,I would like to have given them minus stars if possible.”

Helpful Report

Posted 1 month ago

“Openreach did not install the fibre broadband correctly the first time, and have not fixed the issue after returning to the property some weeks later. Trying to contact them is impossible. We earn our livings through online work and we have not had a single day where the internet has not dropped. No accountability, no responsibility, and basically it's luck of the draw which engineer turns up and how much of a s**t they give in doing a proper job.”

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Posted 1 month ago

“patience with the whole situation. Update... After four telephone automated calls booking and reminding us about the appointment, The engineer failed to show up. Dad still has no broadband and call system... Happy Christmas Openreach I hope my elderly father doesn't join the number of vulnerable people who die because of your inability to deal with the digital switch over... Shocking”

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Posted 2 months ago

“We received excellent service from Allana today. She was incredibily polite, knowledgeable and very efficient. Open Reach staff work in difficult conditions including changeable weather and sometimes dangerous areas. We cannot thank you enough Allana.”

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Posted 2 months ago

“I would rate 0 stars if it was possible. I have been trying for a week to receive a permission to work form from Openreach. The engineer was great who fitted the socket to our wall, but needed permission from landlord to dig a small trench which is fully understandable but we have still not received the form to send off. We are currently paying for broadband we are unable to use due to the engineer not being able to come as we haven't been able to get the form signed. Cannot contact directly so have been passed around many times calling Vodaphone, wasting hours of my life I will never get back. All we need is to get a form signed and the process will continue, the amount of hoops we have to jump through is unbelievable. I will post this on every available channel until I get a response and get this sorted”

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Posted 3 months ago

“Excellent service from Morgan. Unfortunately faulty unit required replacement so fault not fixed”

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Posted 3 months ago

“I've waited 3 weeks....during these 3 weeks an "engineer" visited my address...drilled a hole into my wall and got the WiFi working for a day.....and now im stuck without internet again.....bt are obselete in comparison to other broadband providers....outdated, overall horrible to deal with.”

Helpful Report

Posted 4 months ago

“Customer service is useless. Engeneers keep canceling apointments. Not recomended !!!”

Helpful Report

Posted 4 months ago

“TERRIBLE service in every way. Turn up at the wrong times and can’t do the basics.”

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Posted 4 months ago

“2 appointments and still waiting for someone to show up. Had to leave work early so I could wait for them , what a waste of time , no message, nothing.”

Helpful Report

Posted 4 months ago

“I had an appointment with open reach to fit full fibre on 2 October at 6-30pm on 1 October I got a message saying appointment date is now 3 December. I’m angry and frustrated that I can’t contact them , my ISP didn’t know why it had changed by two months ☹️☹️”

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Posted 5 months ago

“Engineer Jack was absolutely brilliant in every way. Such an asset to your company.”

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Posted 5 months ago

“They came on my private property and ran a cable along my border on the ground about 50 feet where it goes into some ones rear garden. Finally spoke to someone who gave me a reference number and said engineer would attend. 4 weeks later and the cable is still there. Useless company who dont seem to care.”

Helpful Report

Posted 5 months ago

“We tried to switch from Virgin to Skystream to access Sky content. Openreach and their sub contractors a disaster. After 2 postponements, 1 failed visit and a no show we cancelled. An experience I am very reluctant to repeat ever. Sky auto compensation worked well, but unsatisfactory level of transparency and not adequate recompense for time wasted on line and on phone, waiting for engineers, stress caused. Cannot believe Ofcom let this go on and standby while customers undergo such treatment.”

Helpful Report

Posted 5 months ago

“M Harrison 67 ERW GOCH LL151RS. Absolutely brilliant service wifi fibre instillation seamless your staff are a credit to you. Could not be more pleased thanks for a great service.”

Helpful Report

Posted 5 months ago

“I had an appointment for an engineer to visit and install full fibre for my sky broadband on the 12/9/25 I received a text message on the 10/9/25 telling me a new appointment had been made for the 8/10/25 with no explanation as to why this will make it two months since I placed my order with sky”

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Posted 6 months ago

“OpenReach are utter garbage”

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Posted 6 months ago

Openreach is rated 1.7 based on 319 reviews