Openreach Reviews

Name: Openreach
Rating: 1.73

1.7 Rating 312 Reviews

18 %

of reviewers recommend Openreach

Company Reviews

Questions

Metrics

1.7

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

Visit Website

Write Your review

Tell us how Openreach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would rate 0 stars if it was possible. I have been trying for a week to receive a permission to work form from Openreach. The engineer was great who fitted the socket to our wall, but needed permission from landlord to dig a small trench which is fully understandable but we have still not received the form to send off. We are currently paying for broadband we are unable to use due to the engineer not being able to come as we haven't been able to get the form signed. Cannot contact directly so have been passed around many times calling Vodaphone, wasting hours of my life I will never get back. All we need is to get a form signed and the process will continue, the amount of hoops we have to jump through is unbelievable. I will post this on every available channel until I get a response and get this sorted”

Helpful Report

Posted 5 days ago

“Excellent service from Morgan. Unfortunately faulty unit required replacement so fault not fixed”

Helpful Report

Posted 2 weeks ago

“I've waited 3 weeks....during these 3 weeks an "engineer" visited my address...drilled a hole into my wall and got the WiFi working for a day.....and now im stuck without internet again.....bt are obselete in comparison to other broadband providers....outdated, overall horrible to deal with.”

Helpful Report

Posted 1 month ago

“Customer service is useless. Engeneers keep canceling apointments. Not recomended !!!”

Helpful Report

Posted 1 month ago

“TERRIBLE service in every way. Turn up at the wrong times and can’t do the basics.”

Helpful Report

Posted 1 month ago

“2 appointments and still waiting for someone to show up. Had to leave work early so I could wait for them , what a waste of time , no message, nothing.”

Helpful Report

Posted 1 month ago

“I had an appointment with open reach to fit full fibre on 2 October at 6-30pm on 1 October I got a message saying appointment date is now 3 December. I’m angry and frustrated that I can’t contact them , my ISP didn’t know why it had changed by two months ☹️☹️”

Helpful Report

Posted 2 months ago

“Engineer Jack was absolutely brilliant in every way. Such an asset to your company.”

Helpful Report

Posted 2 months ago

“They came on my private property and ran a cable along my border on the ground about 50 feet where it goes into some ones rear garden. Finally spoke to someone who gave me a reference number and said engineer would attend. 4 weeks later and the cable is still there. Useless company who dont seem to care.”

Helpful Report

Posted 2 months ago

“We tried to switch from Virgin to Skystream to access Sky content. Openreach and their sub contractors a disaster. After 2 postponements, 1 failed visit and a no show we cancelled. An experience I am very reluctant to repeat ever. Sky auto compensation worked well, but unsatisfactory level of transparency and not adequate recompense for time wasted on line and on phone, waiting for engineers, stress caused. Cannot believe Ofcom let this go on and standby while customers undergo such treatment.”

Helpful Report

Posted 2 months ago

“M Harrison 67 ERW GOCH LL151RS. Absolutely brilliant service wifi fibre instillation seamless your staff are a credit to you. Could not be more pleased thanks for a great service.”

Helpful Report

Posted 2 months ago

“I had an appointment for an engineer to visit and install full fibre for my sky broadband on the 12/9/25 I received a text message on the 10/9/25 telling me a new appointment had been made for the 8/10/25 with no explanation as to why this will make it two months since I placed my order with sky”

Helpful Report

Posted 3 months ago

“OpenReach are utter garbage”

Helpful Report

Posted 3 months ago

“Waiting for instalation more than 2 months and still waiting. Very unprofessional”

Helpful Report

Posted 3 months ago

“New customer to BT switching from Sky. We've had nightmares with both installation and call handlers. The BT phone line sends you around in circles providing only a text rather than help. When you complain and get to speak to a person they are incredibly rude, also the engineer was in too much of a hury to fit the hub in the room I wanted. They also went against their own website advice and fitted my router in my spare bedroom on the floor by the radiator water pipes and then say we now have to pay £100 to have an engineer move the router into he room we want. The 14day cool off is a trick - nothing but hassle and rudeness - in my opinion DO NOT SWITCH TO BT, save yourself the hassle and go with a company who can provide the service you want. BT is the biggest letdown!!”

Helpful Report

Posted 3 months ago

“Our broadband has been off 3 days now. EE say it's your fault and there's nothing they can do about the fact you keep pushing the estimated repair date back. 4 times now it has been pushed back. it's been off since 25/08/25 and the estimated repair date is now the 03/09/25. This is unacceptable and to rub salt in to the wound you won't even talk to us. IT'S A JOKE!!!”

Helpful Report

Posted 3 months ago

“Marshall did a excellent job with no mess . Nothing was a problem for him putting the internal box as I wanted it.In all a very good job well done Marshall”

Helpful Report

Posted 3 months ago

“Dreadful woeful company with zero management. Total failure to meet their service level agreements. Should be renationalised and all management fired.”

Helpful Report

Posted 3 months ago

“We had fibre and ducting installed at our property which required the digging of a very long and winding trench through wooded areas etc. The guys who carried this out were great, and did a very good job indeed. Very friendly, talkative and always kept us in the loop. Very neat job. Would never know they had been there.”

Helpful Report

Posted 3 months ago

“They put a duct and fibre in on my private property without my permission. Then they don't want to be contacted and the problem is every other departments but not the one I contacted. Total bunch of incompetent people.”

Helpful Report

Posted 4 months ago

Openreach is rated 1.7 based on 312 reviews