Openreach Reviews

Name: Openreach
Rating: 1.68

1.7 Rating 275 Reviews

16 %

of reviewers recommend Openreach

Company Reviews

Questions

Metrics

1.7

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	22.75 minutes

Visit Website

Write Your review

Tell us how Openreach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned home to find are large hole had been dug in front of my drive, preventing access to the drive and my EV Charger. No warning, in fact no communication of any sort from Openreach”

Helpful Report

Posted 2 months ago

“A wooden communication pole owned by Openreach has been loaded with full-fibre cables and boxes, and is used by flocks of birds to roost. The disease ridden bird droppings are coating cars and footpaths/driveways. They put a few cable ties on the pole last year but it hasn't stopped the birds. Now, Openreach are refusing to carry out bird-proofing. Cars are coated within very short times.”

Helpful Report

Posted 2 months ago

“So much for upgrading to fibre broadband, a week in and no internet whatsoever, and another week to go before open reach say it will be fixed, shocking service”

Helpful Report

Posted 2 months ago

“An outrageous, disgusting service which has left a disabled 84 year old man without a fixed phone line for 6 months!! This is his lifeline for help. A battle between Utility Warehouse and Openreach has been going on for over 2 years with us stuck in the middle. Openreach engineer said the outside cable was too old and needed replacing but Openreach won't pay for it and UW can't get them to do so. Amazing how they can take his money but not provide the service. We've spent 6 months sending emails, checking sockets, phonecalls and negotiating with UW and Openreach,to be told neither of them can help him. No compensation or apology for the stress and time that this 6 month battle has gone on. A disgusting way to treat someone who needs help.”

Helpful Report

Posted 2 months ago

“Had open reach out to install my fiber broadband… what an experience.. the chap couldn’t have been nicer … ridiculously neat install and couldn’t have been any more helpful…”

Helpful Report

Posted 3 months ago

“Let down again by Openreach. I have been waiting over 6 weeks. The first appointment, nobody turned up. I took a day off work. Next appointment 10 days later. 3 times no show. So 4 days holidays from work wasted on no shows by Openreach. Appalling Wish I could give them zero stars.”

Helpful Report

Posted 3 months ago

“I have been let down by open reach 5 times, absolutely dire service!! Why make promises you can’t keep!!”

Helpful Report

Posted 3 months ago

“An openreach engineer should have contacted our broadband on Friday 31st Jan. The engineer was a no show. Since then we have been left in the dark with contact of explanation. Our provider Sky has told us that nothing can be done for 3 working days. Today after 3 working days I was told that openreach would be in contact within 48 hrs? If this doesn’t happen they would then be able to rebook an appointment, some 9 days after our initial appointment. The service we have received from both openreach and Sky has been dreadful and unacceptable. We have been left in a very vulnerable situation with limited phone signal and with vulnerable family members who rely on us. Very disappointed.”

Helpful Report

Posted 3 months ago

“One word awful! Service from openreach is rubbish. It’s like the left hand doesn’t know what the right hand is doing. Can’t get hold of anyone, then they refuse to email or text to give updates on progress of works.”

Helpful Report

Posted 3 months ago

“Openreach was meant to be out today to fix the box on top of the pole outside my house to I can have WiFi again on day 13 now and still now it's shocking going to be changing networks”

Helpful Report

Posted 4 months ago

“Absolutely shocking. Waiting in all day for my 1300-1800 appointment only to receive a text off openreach at 1545 saying they had missed me even though i was sat at,home and they didn't turn up. Will never ever use them again. Liars and lost me a day's pay.”

Helpful Report

Posted 4 months ago

“An engineer working on the cabinet has most likely crossed lines so my line has another number.Openreach did this a few years ago and never apologised.It has happened again and after 2 days working on 4G Fleur telecom my supplier say Openreach will not fix it and i have to let my PSTN provider know and I dial 150 and due to the crossed line it wont dial....I am at a loss no one accepts responsibility and i have no internet through no fault of my own.If a competent plumber left a job with a fault they would return within houses I am sure.How do Openreach get away with it.Looks Starlink for me now as loss of work hits home.This is the first time I have reviewed them and would give no stars if I could.If i could call an engineer direct I know it would already have been sorted as they are superb shame about the rest of the company.Rant over.”

Helpful Report

Posted 4 months ago

“Excellent prompt service engineer paul could not have been more helpful very happy with the service”

Helpful Report

Posted 4 months ago

“Im caretaker for a block of flats ,whenever a tenant moves out their line is disconected ,how is it every time someone moves into that property we have trouble getting it turned back on due to a fault on the line,if its working when they move out it must still be working when someone moves in ,their engineers are poorly trained.”

Helpful Report

Posted 4 months ago

“A big thank you to a chap named Rik at outreach who fits eero box's .Two hours later this chap finished a 10 min job cause I was dyslexic he went above and beyond setting the entire thing up as my phone genuinely was not accepting it . I was wanting get back to me studies and he has helped make it possible . Sincerely thank you fantastic service for WiFi set up and also should out to UW for ringing back and asking was I happy together your service was 100 % Bob on”

Helpful Report

Posted 4 months ago

“Had one engineer come out, who explain they would have to come back to connect full fibre to the house. That was a month ago. Now they are outside doing just about every other house in the street. Ask the guys would they be doing mine to which they explained EE has to come out first to remove my copper line. That would leave me with no connection. EE explained they are waiting on Openreach, and are still waiting on Openreach. Currently I'm paying for Full fibre and not getting it. Hope they have to come back when it's pissing down with heavy rain and high winds.”

Helpful Report

Posted 4 months ago

“We have had no Internet or landline since 6th January 2025. OPENREACH fail to contact us we have to ring Talk Talk everyday who give us another date for it to be fixed but it never happens! We run a business and rely on our landline and Internet for work, and in this economic climate having our lifeline out of action for 3 weeks is out of order is not acceptable! They are just awful company!”

Helpful Report

Posted 4 months ago

“Between Sky and OpenReach it is apparently a competition as to see who can do as little as possible in fixing my frustratingly slow internet. 1) The engineer sent out by Sky is a lad from openreach. Who then tells me everything is fine. 2) Sky then tells me everything is fine, but the area is serviced by 3rd world ' broadband' speeds - and no, it is not going to get upgraded, but we will force you to pay a truckload of money for it. Problem is the service is always dropping and the speed of the line is sometimes only 3mb/s.... seriously? Is this the best that you can do?”

Helpful Report

Posted 4 months ago

“Openreach keep sending me texts with dates when they will come and fit Fast Broadband. All I have to do is text CONFIRM. I text CONFIRM and it answers with 'not delivered' in red! This 'communication' has so far lasted 5 months - the same text delivered and my reply NOT delivered - a never ending cycle. There is NO WAY of contacting them. No telephone number/email etc. They are useless! Does anyone know how I can”

Helpful Report

Posted 4 months ago

“Despicable, deplorable third world service. How can a company like this be in business? Trying to get internet at our new flat in London for over 1.5 months. We have been lied to by their engineers and the providers themselves can't get appropriate communication. This is third world service”

Helpful Report

Posted 4 months ago

Openreach is rated 1.7 based on 275 reviews