“2 appointments and still waiting for someone to show up. Had to leave work early so I could wait for them , what a waste of time , no message, nothing.”
“I had an appointment with open reach to fit full fibre on 2 October at 6-30pm on 1 October I got a message saying appointment date is now 3 December. I’m angry and frustrated that I can’t contact them , my ISP didn’t know why it had changed by two months ☹️☹️”
“They came on my private property and ran a cable along my border on the ground about 50 feet where it goes into some ones rear garden. Finally spoke to someone who gave me a reference number and said engineer would attend. 4 weeks later and the cable is still there. Useless company who dont seem to care.”
“We tried to switch from Virgin to Skystream to access Sky content. Openreach and their sub contractors a disaster. After 2 postponements, 1 failed visit and a no show we cancelled. An experience I am very reluctant to repeat ever. Sky auto compensation worked well, but unsatisfactory level of transparency and not adequate recompense for time wasted on line and on phone, waiting for engineers, stress caused. Cannot believe Ofcom let this go on and standby while customers undergo such treatment.”
“M Harrison 67 ERW GOCH LL151RS. Absolutely brilliant service wifi fibre instillation seamless your staff are a credit to you. Could not be more pleased thanks for a great service.”
“I had an appointment for an engineer to visit and install full fibre for my sky broadband on the 12/9/25 I received a text message on the 10/9/25 telling me a new appointment had been made for the 8/10/25 with no explanation as to why this will make it two months since I placed my order with sky”
“New customer to BT switching from Sky. We've had nightmares with both installation and call handlers. The BT phone line sends you around in circles providing only a text rather than help. When you complain and get to speak to a person they are incredibly rude, also the engineer was in too much of a hury to fit the hub in the room I wanted. They also went against their own website advice and fitted my router in my spare bedroom on the floor by the radiator water pipes and then say we now have to pay £100 to have an engineer move the router into he room we want. The 14day cool off is a trick - nothing but hassle and rudeness - in my opinion DO NOT SWITCH TO BT, save yourself the hassle and go with a company who can provide the service you want. BT is the biggest letdown!!”
“Our broadband has been off 3 days now. EE say it's your fault and there's nothing they can do about the fact you keep pushing the estimated repair date back. 4 times now it has been pushed back. it's been off since 25/08/25 and the estimated repair date is now the 03/09/25. This is unacceptable and to rub salt in to the wound you won't even talk to us. IT'S A JOKE!!!”
“Marshall did a excellent job with no mess . Nothing was a problem for him putting the internal box as I wanted it.In all a very good job well done Marshall”
“Dreadful woeful company with zero management. Total failure to meet their service level agreements. Should be renationalised and all management fired.”
“We had fibre and ducting installed at our property which required the digging of a very long and winding trench through wooded areas etc. The guys who carried this out were great, and did a very good job indeed. Very friendly, talkative and always kept us in the loop. Very neat job. Would never know they had been there.”
“They put a duct and fibre in on my private property without my permission.
Then they don't want to be contacted and the problem is every other departments but not the one I contacted.
Total bunch of incompetent people.”
“Waited 5wks for someone to come when an engineer put a cable up in between tree branches that were pulling on the wires and causing damage to our property, we eventually had to get someone to cut the branches down at a cost of £120 to ourselves. Tried to recoup the payment from them, dozens of emails, phone calls to a call centre in India and continually being fobbed of and given other numbers to try. Absolute waste of space, your customer service is dire😡”
“I've had an ongoing issue with my internet for several months now, and my main experience with them is that they don't even show up.
I had one Openreach engineer not turn up back in May when I had taken a day off work just for this. The same issue has been an ongoing problem, and 2 weeks ago, another engineer said the issue was underground and would involve digging up my garden and the pavement outside to resolve it. I told them to go ahead.
After many instances of chasing up with BT (don't ask) about what was happening, I was told Openreach were coming to do the work yesterday, I even had a phone call the day before to confirm.
Guess what, they didn't turn up, and BT's response, even when escalated to management, seems to be, we really hope they turn up soon.
Absolutely useless from both companies.”
