Openreach Reviews

Name: Openreach
Rating: 1.71

1.7 Rating 134 Reviews

16 %

of reviewers recommend Openreach

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1.7

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Avg Email Response Time	22.75 minutes

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Openreach 1 star review on 22nd November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steve the Engineer solved and fixed the problem in under an hour. Excellent service in Dunstable”

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Posted 1 month ago

“I know there are a lot of people who have had issues with Open Reach and we did wait 4 days for an engineers, but the team sent were fantastic. Two engineers check all cables to the cabinet, then fault found from the pole to the house, replacing a defective cable to the house. 1.5 days of good effort, both exceptionally polite and professional. Finally they had it working but were still committed to getting up the best connectivity, so they continued tuning and test to give use the service available. So 10/10 for those engineers, great work, thank you so much.”

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Posted 1 month ago

“Just had full fibre installed by a very pleasant young man from Carrickfergus called Darryl. Nothing seemed to phase him and he helped me set up my video doorbell. 5 stars”

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Posted 2 months ago

“We have recently had fibre broad band installed in our property by Openreach through TalkTalk. The OpenReach technician, Jonathan, arrived at the time promised and ascertained where we required it to terminate in the house. He was polite. well informed and carried out the work quietly and cleanly. At the end of the installation, he made certain that all our equipment was connected satisfactorily and even connected some himself. The quality of any company depends upon their employees and in view of all of the adverse reviews of Openreach maybe we were lucky to have technician Jonathan do the work for us.”

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Posted 2 months ago

“The overall experience from open reach has been abysmal given that I was supposed to be on full fibre 28 September. 21december after 9 th didifferent engineer visits I finally have full fibre to my home. Don’t get excited ……. It isn’t working and apparantly I need an N11 engineers visit which has just been booked for 16 January 2024. Fantastic…… NOT….. that is 110 days later than service was supposed to be on. OK rant over…… good bit is that my engineer who attended was from Kelly communications.. He was the epitome of quality….. polite & friendly….. very professional in every way…. An ambassador for openreach. So every cloud has a silver lining”

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Posted 4 months ago

“The young man who came to fit our broadband was outstanding. Connor Kemp was a credit to your company he was so professional he made a really neat job very knowledgeable and friendly. I would highly recommend x”

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Posted 5 months ago

“The open reach engineer Robert Hampton went more than that extra mile we all hear about! He was extremely efficient, knowledgeable and helpful well beyond his remit! Absolutely nothing was too much trouble. Very courteous and considerate. In fact he called, out the blue, to make sure everything he had installed some days ago were working? They do! Now that’s my honest experience !”

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Posted 7 months ago

“Just like to say a huge thank you to Lewis for installing my parents broadband today, he was very polite and friendly and made it look easy, definite 10/10 !!!”

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Posted 7 months ago

“Pleasant courteous and did a really good job would not leave untill problem was sorted and it wasn’t easy so thank you to Colin who came to Horsham Saturday 12 -8-23 @8.00am Roffey”

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Posted 8 months ago

“My engineer, Peter Chard, called out to us this morning at 8.30 am - first class service, helpful and contacted me 3 times to keep me updated - cannot recommend his expertise enough. Thank you Nikki B”

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Posted 10 months ago

“The engineer arrived less than 24 hours after being called out. He was very helpful and found the fault and repaired it quickly. Thank you . Albert Mott.”

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Posted 1 year ago

“I was very happy with the service I received. Amend was courteous, efficient, and very quick. He should have had his hi-viz jacket washed, though!”

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Posted 1 year ago

“Engineer Sean sorted BT broadband problems today, no fuss, friendly and informative”

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Posted 1 year ago

“I had an ongoing issue with my Sky Broadband and Steve was the second BT open reach engineer to visit me in Uxbridge and resolved the issue swiftly and was exceptionally helpful and friendly. My line had a fault and after testing in my property and outside the fault was immediately fixed! I was 9 days without wifi thankfully Steve sorted it all out! Thank you for resolving the issue so quickly and being so helpful! Credit to BT for having such wonderful engineers!”

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Posted 1 year ago

“I had a phoneline cut through accidentally during plastering work. They came next day and fixed it in about forty minutes. The only thing I'd say was I didn't no they were arriving so I almost missed them as I was going out. Excellent service overall.”

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Posted 1 year ago

“Outstanding service today a engineer was here four hours he checked everything called a college to go up the pole for safety resolved the issue I had with broadband . Five star plus service Well done and Thankyou bt open reach and the lady who helped me on chat before getting enginner was so helpful five stars to Thankyou”

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Posted 1 year ago

“I want to praise my open reach engineer colin for such a brilliant service so polite and genuine really helpful 11/10 customer service ! -”

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Posted 2 years ago

“My phone line and internet went down Tuesday I was told it would be Thursday A guy came not from openreach and said it was outside so would contact openreach I saw an openreach guy outside my flat and went downstairs he was fixing another flat but came up to look at mine And said it was outside and he would ask for a visit Friday I was out all day and when I returned I had a card left from the same openreach guy called graham And he had seen my job was now on the system so he took it And fixed it, but also left a very kind note explaining that he had taken the job this was worthing West Sussex and graham Went out of his way to help get my system back”

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Posted 2 years ago

“I gave Louis and Dan top rating. Did a great job, were polite, ultimate professionals. They deserve recognition.”

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Posted 2 years ago

“My hubby came home on Monday night to tell me that the phone cable had snapped from the telegraph pole on the opposite side of the road and was lying in our garden. Well that was the internet down too - not happy. I called Open Reach and a lovely young lady came out to see what she could do. Well because of the busy road we are on it would be Sunday morning before it could be fixed as she would need another person to help her and to watch the road for her. I explained that I need the internet for peters work and also my CPAP machine is connected up to the hospital. She got onto her control team and arranged that she would come out at 5AM this morning and get it done when the road was quiet. Well guess what happened!!!! SHE TURNED UP AT 5AM WITH A COLLEAGUE AND PROMPTLY GAVE US BACK OUR INTERNET . Now that’s what I call customer service -what a girl. Thank you OPENREACH XXXXXXXXXX”

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Posted 2 years ago

Openreach is rated 1.7 based on 134 reviews