“Horrible customer service and complaints resolutions, their engineer damaged my property so badly when trying to install a router and I expect compensation or some kind of ANYTHING. It was a nightmare to find somewhere to complain or speak to a customer service person even and since then I've sent 3 emails, spoken to someone on chat 2 times and I still haven't even gotten the courtesy of an acknowledgement from them. It's been 6 weeks.”
“We have had no broadband for 7 weeks. Incompetent engineers couldn't fix so for last 3 weeks have been waiting for a chief engineer. Cannot talk direct to OpenReach so having to call Sky on a daily basis only to be told there are no updates. Also rurally isolated with very poor mobile reception and no neighbours so as pensioners very vulnerable with no means of calling for help should we need. Extremely worrying and upsetting. Writing this now as was promised a call from Sky today with an update which I haven't had. Sky blame OpenReach and OpenReach hide behind Sky so at loss where to turn next.”
“Terrible wifi installers don't turn up they lie about you about being out when you waited in all day. They report work is completed when it's not could go on but would take an eternity.”
“If I could given 0 stars I would have. What an absolutely useless organisation! They have visited my property twice in the last 3 months to install fibre. the first time after visiting they said they couldn't as there wasn't fibre to the property. They then visited the property again 6 weeks later, only to tell me the exact same thing that they couldn't install fibre as there wasn't fibre to the property. They then messaged me to say they were working on it and would be back to me within 10 working days or sooner! That was 3 weeks ago and no communication or timeline from them. They have a monopoly on cabling from their BT ownership and don't appear to be answerable to anyone, certainly not consumers.”
“Today Open Reach were due to install full fibre broadband. I cut short my 86 birthday in Manchester to be in my home for the appointment. My daughter also had to return early with me, as she intended to be present at the installation. given time for appt was 8am to 1pm. after 2 phone calls to Vodafone, and no response from the engineer who never answered his mobile twice then directed it to voicemail. I then received a very weak apology via email, just asking me to make another appt. JOKE. V.unhappy”
“They treated me awfully, I live in North Wales, I asked what had been done, and the engineer acted all haughty as if I could not ask questions, and we t away so I lost Internet for 3 days plus, and then bt chose 2 day delivery for a hub instead of next day,”
“6 months , and a half finished fiber installation still isn't completed. Unable to speak to anyone senior, just excuses / back and forth with ISP.
issue number : 475380669”
“The OpenReach situation with Sky creates an impossible situation. Poor/Erratic WiFi performance and dreadful customer booking process that often takes weeks and weeks to book an appointment. It has driven me to find an alternative WiFi provider where I can unlock the technical performance issues”
“Poor project management, if it exists at all. Inability for Openreach to communicate between its various departments, its subcontractors and the customer. The engineers on site and those humans working on the help desk are helpful and act professionally but the unseen and uncontactable managers and administrators behind the scenes do not appear to be able to rectify issues when things go wrong.”
“An absolute disgrace,4 times they’ve arranged to come to my property,and despite having my address and phone number they’ve failed to show.Another company you can’t contact by phone,I would like to have given them minus stars if possible.”
“Openreach did not install the fibre broadband correctly the first time, and have not fixed the issue after returning to the property some weeks later. Trying to contact them is impossible. We earn our livings through online work and we have not had a single day where the internet has not dropped. No accountability, no responsibility, and basically it's luck of the draw which engineer turns up and how much of a s**t they give in doing a proper job.”
“patience with the whole situation.
Update... After four telephone automated calls booking and reminding us about the appointment, The engineer failed to show up. Dad still has no broadband and call system... Happy Christmas Openreach I hope my elderly father doesn't join the number of vulnerable people who die because of your inability to deal with the digital switch over... Shocking”
“I would rate 0 stars if it was possible. I have been trying for a week to receive a permission to work form from Openreach. The engineer was great who fitted the socket to our wall, but needed permission from landlord to dig a small trench which is fully understandable but we have still not received the form to send off. We are currently paying for broadband we are unable to use due to the engineer not being able to come as we haven't been able to get the form signed. Cannot contact directly so have been passed around many times calling Vodaphone, wasting hours of my life I will never get back. All we need is to get a form signed and the process will continue, the amount of hoops we have to jump through is unbelievable.
I will post this on every available channel until I get a response and get this sorted”
“I've waited 3 weeks....during these 3 weeks an "engineer" visited my address...drilled a hole into my wall and got the WiFi working for a day.....and now im stuck without internet again.....bt are obselete in comparison to other broadband providers....outdated, overall horrible to deal with.”
