New customer to BT switching from Sky. We've had nightmares with both installation and call handlers. The BT phone line sends you around in circles providing only a text rather than help. When you complain and get to speak to a person they are incredibly rude, also the engineer was in too much of a hury to fit the hub in the room I wanted. They also went against their own website advice and fitted my router in my spare bedroom on the floor by the radiator water pipes and then say we now have to pay £100 to have an engineer move the router into he room we want. The 14day cool off is a trick - nothing but hassle and rudeness - in my opinion DO NOT SWITCH TO BT, save yourself the hassle and go with a company who can provide the service you want. BT is the biggest letdown!!