BT wrote to us - at least 8 emails, texts and calls - confirming they will be coming to us yesterday 23 July, 2025 between 8 and 1 to digitise our system. As we couldn’t be at home then we paid someone £50 to be at our house for the Eric’s in order to let BT in. They never turned up, no communication to cancel or warn they would not be coming. I called BT to complain and ask for compensation. They said they didn’t know why the engineer didn’t turn up (they hadn’t updated their system), and they wouldn’t reimburse us the cost of the ‘BY sitter’ either. Awful, awful service and attitude. We have been with BT for more than 25 years. We will not leave them. A fine example of reputational damage to a (ex) national institution. Shame on them