guys from Openreach came to my door without any letter or appointment. I opened for him and he said that they are changing cables in the area and I politely let him in. so he came in and he checked my cables which I paid for extra to be passed through my roof as I recently refurbished my home. so he wanted to drill whole in my bedroom, and pass the cable through my bedroom, sitting room and hall, in very silly way. one of them agreed to do how it was , however the second person wasn't happy about it because he was just lazy. they left and disappeared. I waited for them to come and suddenly my internet connection got cut. I tried to find them however their van was nowhere to be seen. I work from home where internet connection is a key. I wasn't able to continue my work. moreover, they passed cable through my garden, in the middle of the garden without my permission. my kids play there and the cable was very low.