Anonymous
Next door had Openreach engineers fitting a service. The engineers constantly walked over our garden and brought ladders in to work on the roof/gutter. When my partner asked what they were doing they just said, Oh, didn't know anyone was in, I was going to knock! When he was told that this was a privately owned house and he should not be on the propert nor fixing things to it all he said was.. 'It won't take long love'. He ignored what my partner had said even though she repeated it several times. He continued to walk through the garden and fix the cable along the gutter. Also the cable has been left dangling and goes across the upstairs window. Also there was loops of loose cables left on the ground in front of the front door. It's been 1.5 mo ths now, no-one has come back to fix it. They cane onto our private property , accordingvto their website they have to apply for access first and let you know. Not just walk on it without knocking. I have trued numerous times to contact then to so this all out but no joy. They cannot be contacted. We are not a customer of theirs. They have not responded to anything. Do they think tjis is acceptable? Do they think their workmanship us acceptable? Next door are not bothered and don't want to know as they have their Internet. But their cables are drooping over our windows. Absolutely disgusting service, no customer service, don't adhere to their own standards as per their website. Horrible company. If it foes nit get sorted. The cabkes are going to get lashed. Bet they come out then! Avoud this company if you require work that needs manners, skills, competance and some form of after service.
2 months ago
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Openreach has a 1.7 average rating from 136 reviews

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