Without a doubt the most ineffective, incompetent and inefficient company I have ever dealt with. I waited in all day, even having confirmation twice on that day that they would visit me by 18:00, when in fact they had discovered 3 days earlier that they needed a specialist engineer so had no intentions of visiting on that day. They then said they would resolve the issue in a week's time. That week came and then they said will look at it a week after that. Unable to call them, clearly there would be a never ending line of unsatisfied customers. I'm even changing my internet supplier because of this organisations inability to carry out it's function. Do yourself a favour and check to see if your internet provider use these people before you change provider or move house, if they do, change supplier. The quicker internet suppliers carry out their own instillations the better, openreach are far worse than useless. If Sky are reading this, hasten your in house program, else your going to loose far more customers than me.