My wife and I work from home but booked Openreach to sort fibre out for us....the engineer turned up a few hours early when my wife was having a meeting - he then said that there should have been 2 engineers for our job and disappeared....a couple of days later a new engineer turned up and said that there should have been 2 engineers but she would try and persevere....she did what she could and then sat waiting in her van for a few hours...as it was getting dark she said she needed the light to see the fibre so she was going home but would be back the next day....she never did! We wanted supernatural Internet and now have an Internet that is worse than 90's dial-up speeds! Openreach have not communicated when they're coming back! They really do come across as a bunch of cowboys!