An outrageous, disgusting service which has left a disabled 84 year old man without a fixed phone line for 6 months!! This is his lifeline for help. A battle between Utility Warehouse and Openreach has been going on for over 2 years with us stuck in the middle. Openreach engineer said the outside cable was too old and needed replacing but Openreach won't pay for it and UW can't get them to do so. Amazing how they can take his money but not provide the service. We've spent 6 months sending emails, checking sockets, phonecalls and negotiating with UW and Openreach,to be told neither of them can help him. No compensation or apology for the stress and time that this 6 month battle has gone on. A disgusting way to treat someone who needs help.