We have had 4 appointments (5 hour time slots!) booked through our provider for Openreach to come and install our fiber internet. The engineers have not tried to contact us or bothered to show up to the appointment on any of the four occasions. Although I did receive confirmation text messages each time confirming that they will be coming. It has been a month now since to first no-show appointment! I have contacted my service provider on each occasion to make sure they are actually coming, and on each occasion I was told that they will definitely be here. When they didn’t show up, I contacted my service provider again only to be given various excuses as to why the engineers haven’t come (no skilled engineer available, not assigned to an engineer due to Openreach system fault, etc). The first two times they had no explanation at all why the engineer didn’t come. It is absolutely unacceptable to expect customers to sit and wait that many times for an engineer to come who never shows up. I have escalated the complaint through my service provider on multiple occasions and the only resolution they can provide so far is a small amount of compensation (which doesn’t even cover the amount of money I have lost taking time off work to wait for them) and a new booking, which I am again expected to take time off work for to be here in case the engineer actually does show up. This is why Openreach should not be a monopoly! There isn’t even a way to contact them directly, which is also unacceptable in a situation like this. Absolute disgrace of a company! Depending on what resolution my service provider is or isn’t able to offer, I will be contacting the Communications Ombudsman and Ofcom about this situation.