I wouldn't have given it ONE STAR except I had to in order to write this review. If you need help they won't speak to you but put you in touch with an autobot who sends you round in circles and does not help you at all. I only wanted to add luggage to my flight and the only option they gave me was PAY AT THE AIRPORT. Eventually I contacted the flight provider directly and they helped - and they're not a firm that is usually recommended or has good press! But even they were better than Opodo. DON'T WASTE YOU TIME AND BOOK DIRECTLY AND AVOID THIS COMPANY. [You can't leave feedback directly on Opodo website as they take your details and then give a link to somewhere that is supposed to help you but doesn't....SO FRUSTRATING!!!