Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,971 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,971 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Logan Castillo

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Daniela

S. Turner

Nazgol Shirazi

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is awful. Do not trust or use. It charges you with hidden fee for Prime discounts that you dont use. Every year without warning has a hidden fee of 88.99 euros. They behave awfully on phone when you call them and they refuse to give your money back......!!!Must be closed!!!!”

Helpful Report

Posted 2 days ago

“Cancelled subscription twice in one week and just checked my account and got charged !! Was told it was a techincal error ? What after twice I rang to cancel and have email confirmation saying its cancelled and still got charged, never ever will use them again and I recommend you don't either !!”

Helpful Report

Posted 3 days ago

“Ich habe bei Opodo einen Price Freeze für 7 Tage abgeschlossen. Bereits 2 Tage später wollte ich den Flug endgültig buchen. Trotz des gesicherten Preises wurden mir beim Abschluss immer wieder deutlich höhere Beträge angezeigt. Teilweise sollte ich 70 % mehr bezahlen als den Betrag, der laut Price Freeze noch offen war. Dabei lag die eigentliche Preissteigerung des Fluges unter 50 €. Nach längeren Buchungsversuchen und einem insgesamt stundenlangen Chat mit dem Kundenservice erreichte ich schließlich einen menschlichen Mitarbeiter. Dieser teilte mir als „gute Nachricht“ mit, dass alles geklärt sei, mein gesicherter Preis weiterhin gelte und ich den Flug jetzt zu genau diesem Preis buchen könne. Ich ging daraufhin direkt wieder in die Buchung. Trotzdem wurde mir erneut ein Preis angezeigt, der 70 % über dem Betrag lag, den ich laut Price Freeze bezahlen sollte, plus 30 € Servicegebühr. Das ist für mich eine absolute Frechheit. Ich hätte nie gedacht, dass Opodo so etwas nötig hat. Teilweise lagen die Preise über meinen bestehenden Price Freeze sogar höher als die neuen regulären Preise bei Opodo für denselben Flug. Wer glaubt, mit einem Price Freeze einen sicheren Preis zu haben, sollte nach meiner Erfahrung sehr vorsichtig sein. Hätte ich den Flug direkt gebucht, hätte ich Geld, viel Zeit und sehr viele Nerven gespart. Ich habe den gesamten Vorgang und die unterschiedlichen Preise mit Screenshots dokumentiert. Für mich ist dieses Vorgehen betrügerisch. Der Kundenservice war in meinem Fall absolut unterirdisch. Ich möchte andere Kunden vor Opodo warnen. Vorgangsnummer: 25846820419”

Helpful Report

Posted 1 week ago

“⚠️ **Be careful with Opodo.** I booked a flight and did not knowingly subscribe to Prime, yet I was charged for an annual subscription. Please check every detail carefully before completing your booking. **Based on my experience, I do not recommend using Opodo.**”

Helpful Report

Posted 2 weeks ago

“Do not use this website. It uses the old hidden clauses method to charge u abussive subscriptions. I just got charged 100 euro for opofo prime for which i did not subscribed. Or it was a hidden clause. Which is illegal under european law. The cheap airplane tickets come with extra costs.”

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Posted 3 weeks ago

“After Flight 2-3 days Opodo took 130€ from my bank acount, now I am looking for contact but can only text with AI 😂 so stupid”

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Posted 4 weeks ago

“Opodo should not be allowed to trafe as they do and I am now purusing with trading standards etc. Their customer services are the worst I have dealt with across any industry and outright lie on email. They falsely advertise hotels and take no responsibility. They confirmed that my membership would be cancelled, it renewed, and now won't cancel it!!! Its utterly outragous. AVOID Opodo at all costs, they are scammers.”

Helpful Report

Posted 4 weeks ago

“The confirmation email just asked for four documents to pick up the car I booked and paid. But I was requested to have another document that I don't have. I got rejected to get my rental car. Completely ruined my holiday! They refused to refund me even if it is completely their fault to provide false information to me in the booking confirmation email.”

Helpful Report

Posted 1 month ago

“⭐ 1/5 – Very disappointing experience with Opodo Prime I booked a flight through Opodo in August 2025 and was enrolled in a Prime free trial during the booking process. I did not realise at the time that this would result in an ongoing annual subscription. I have not used Opodo or any Prime benefits since August 2025. Despite this, on 29 August 2026 I was charged another £99.99 for the annual renewal. As soon as I noticed the charge, I cancelled future automatic renewal and contacted Opodo requesting a full refund. I explained that I had not used the renewed Prime membership and did not intend to renew it for another year. Opodo refused to refund the £99.99 and simply confirmed that my membership would remain active until August 2027 and would not renew again after that. I find the way Prime is presented during the flight booking process very easy to misunderstand. What I thought was simply part of booking a flight and receiving a free trial ultimately resulted in an annually renewing £99.99 subscription. I would strongly recommend that anyone booking through Opodo carefully checks whether Prime has been added, reads the renewal conditions and checks their statements afterwards. I am extremely disappointed that Opodo refused to refund the latest £99.99 charge despite me contacting them promptly and not using any benefits from the renewed membership.”

Helpful Report

Posted 1 month ago

“I booked a flight with Opodo just before I found out I had cancer. At the time, I had no idea that I was signing up for a paid subscription, and I certainly didn’t understand that it would continue taking money from my account. I was then diagnosed with cancer and went through treatment and surgery. During that time, I had much bigger things to deal with than trying to track down a subscription I didn’t realise I had agreed to. I was unable to travel and couldn’t use the benefits the subscription supposedly provided. Once I had recovered enough from surgery to finally have the energy to deal with some of the financial and administrative things that had built up, I called Opodo to cancel it. I was already extremely stressed and anxious about my finances because I currently can’t work and am struggling financially. The cancellation call took 24 minutes. Even after explaining that I have cancer, that I cannot travel, that I had been going through treatment, and that I simply wanted the subscription cancelled, I felt like I was being pushed back and forth with sales tactics rather than being helped. Eventually, after repeatedly going around in circles, the representative agreed to cancel the subscription. Then, after I got off the phone, I realised another payment had been taken from my account just after the phone call. I was told that I should have cancelled within 15 days. The problem is, I genuinely did not understand that I had signed up for a paid ongoing subscription, and I did not receive emails reminding me about this 15-day period. At the time, I was dealing with a cancer diagnosis and treatment, and this simply wasn’t something I had the capacity to deal with. What makes this even more frustrating is that the initial discount I received for signing up was nowhere near worth it when I have ultimately been charged approximately $128. I understand that companies have terms and conditions, but there is a huge difference between having terms and conditions and treating a customer like a person when they are clearly going through an extremely difficult period. I found the sales tactics during the cancellation process particularly upsetting. I explained my circumstances multiple times, yet I still felt like I had to fight to get a simple cancellation processed. I’m not writing this because I expect special treatment. I’m writing it because I think customers should be given clear information about recurring subscriptions and shouldn’t have to fight this hard to cancel them — especially when they’re already dealing with serious personal circumstances. The whole experience left me feeling sick, anxious and incredibly upset at a time when I already have enough to deal with. Very disappointing experience, and I hope Opodo seriously reviews how these subscriptions are presented and how vulnerable customers are treated when they try to cancel.”

Helpful Report

Posted 1 month ago

“Received an email today to say I’ve been charged £99.99 for an Opodo Prime membership as I’ve forgotten to cancel the free trial from when I booked a flight. Despite calling customer service the minute I received the email I’m being told I’m not able to cancel and won’t receive any more than a 50% refund at most and that’s only because there’s an offer today! I’ve asked to speak to a manager but that could take up to 72 hours by which time I may not be able to get a refund at all! Old fashioned pushy pressure selling from phone staff. Absolute scam, do not sign up for anything with Opodo, they rely on people forgetting to cancel free trials in order to rip them off for a hundred pounds a year for nothing other than discounts off inflated prices! I’ve twice been promised a call back from a manager at Opodo’s call centres and not received one on either occasion. I’ve now escalated to a formal complaint so we’ll see if they bother to respond to that!”

Helpful Report

Posted 1 month ago

“I faces 3 issues with Opodo: * the wrong ticket number, necessary for online booking with China Eastern Airlines. Was missing 2 digits (11 digits instead of 13) ** the necessity to get the app in order to have these (wrong) tickets number *** the return ticket on my trip summary was filled with the wrong time. Opodo is a cheap app for cheap flights. To be avoided at all cost.”

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Posted 1 month ago

“What a disaster. I will never use Opodo again. In future, I'll book directly with the airline. Opodo sold me a flight that didn't even exist, then blamed the airline. They refused to refund me, claiming the airline would do it instead. That's impossible, as I paid Opodo, not the airline. The airline informed me that the actual flight departed more than 7 hours earlier because the flight Opodo sold simply didn't exist. With less than 24 hours' notice, there was no way we could make it, so we lost our entire trip. I spent all day dealing with customer service, but they were completely unhelpful and took no responsibility. A terrible experience from start to finish.”

Helpful Report

Posted 2 months ago

“I have used Opodo for many years and they were good. Receintly my husband booked and paid for a flight. When we came to check on the day of the flight, iit turned out that the airline had ever received the money from Opodo. We had to book a seat directly with the airline at double the price. Opodo eventually refunded us the original cost of the flight but have not given us compenstation so we are substantually out of pocket. All they say is 'any further refund or compensation is not possible from our side, as this matter is beyond our control. Thank you for your understanding.' What an utter sham. Will never use them again,”

Helpful Report

Posted 2 months ago

“Mon expérience avec Opodo Prime est extrêmement négative. Je souhaite résilier mon abonnement Prime depuis plusieurs semaines. Malgré plusieurs appels au service client, il m’a été indiqué à plusieurs reprises qu’il était impossible de désactiver mon abonnement. Aucune solution concrète ne m’a été apportée. Par ailleurs, les paramètres permettant normalement de gérer ou résilier l’abonnement ne sont plus accessibles depuis mon compte. Cette impossibilité d’exercer un contrôle sur un abonnement payant est particulièrement préoccupante. En guise de réponse, le service client m’a uniquement proposé une offre étudiante et un chèque-cadeau, sans traiter ma demande principale de résiliation. Je considère que ces pratiques manquent de transparence et ne sont pas conformes aux attentes légitimes des consommateurs concernant la gestion d’un abonnement. Je déconseille très fortement Opodo Prime, je me sens manipulé, volé et humilié par leurs pratiques commerciales.”

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Posted 2 months ago

“Flights were cancelled two months ago and I still don't have a refund. They won't respond to my enquiries. When I eventually manage to speak to staff none of them have the power to do anything. They can't even give me a cost breakdown of the various flights in the booking. They tell me to speak to the airline... but the airline tells me to speak to Opodo. I am hoping I will be able to get the money back by asking my bank to charge it back, but I definitely will never use Opodo again.”

Helpful Report

Posted 2 months ago

“I feel I was deliberately misled and prevented from cancelling within the required timeframe. The lack of transparency, accountability, and consistent communication was extremely frustrating. I have never experienced customer service that made resolving an issue so difficult.”

Helpful Report

Posted 3 months ago

“SCAM 1.have not agreed to any paid membership. It showed zero when I was booking there was no information that it will be charged 2. not agreed for any debit of credit card which was stored unlawfully in their website and cant delete them 3 unauthorized prime subscription charges done 4 asked them to show proof that I have agreed for a paid membership 5 stored credit card info without approval”

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Posted 3 months ago

“Terrible organisation who will not honour double the difference price match guarantee under any circumstances”

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Posted 4 months ago

“Very poor backup”

Helpful Report

Posted 4 months ago

Opodo is rated 1.0 based on 1,971 reviews