Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,882 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Opodo at all costs. They automatically charge membership fees without any notice, and do it repeatedly. Their emails and customer service are completely useless — you simply can’t reach them. A huge scam. If you want to cancel your membership, they don’t even give you the option to do so or to remove your card details from their system. Horrible!”

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Posted 21 hours ago

“A disgusting and deceitful company. They give you a voucher, which means their partner won't serve you. You won't get any customer service after that. To get your money back, you'll most likely have to go to court.”

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Posted 3 days ago

“The withdrawal has been processed”

Opodo 1 star review on 16th October 2025

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Posted 4 days ago

“I’m extremely disappointed and frustrated with Opodo. When booking a flight, they force you into their so-called “Prime free trial”, which sounds harmless — but canceling it is nearly impossible. There’s no visible button or option anywhere in the account to cancel, and no one ever replies to emails requesting cancellation. After the trial, they simply charge your card without warning — in my case, 120 €! This is absolutely ridiculous and feels like a deliberate scam tactic to trap customers. I will not use Opodo again and I strongly warn everyone to avoid this company at all costs. They make canceling intentionally difficult and ignore all support requests. Opodo: I want my money refunded immediately (Account with booking reference 23823439265). Until then, I’ll keep sharing my experience so others don’t get tricked the same way.”

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Posted 1 week ago

“worst experience, I do not recommend dealing with them at all. They will deduct (steal from your account) the membership fee of 90 euros from your account and they will not inform you about it. If you complain, they will send you a voucher (credit), which if you use to buy tickets from them (OPODO), the ticket will be even more expensive than the same ticket from other companies. Avoid buying anything through them!!!”

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Posted 2 weeks ago

“I bought hotel and flight ticket from opodo and it showed my much less price as compared to other websites. When i was about to pau, it gave me option to opt for 14 days free trial and pay less which i clicked on. I got confirmation that i am on free trial . Later in the evening, i was charged for opodo prime membership . When i caleld them, they refused to refund the money and said that i was not eligible for free trial . The flight ending up costing me more than i would have paid anyways and i felt so cheated.”

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Posted 2 weeks ago

“With Martin Susan, I felt secure again. Their detail gave me comfort.”

Opodo 1 star review on 27th September 2025

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Posted 3 weeks ago

“Reliable, honest, and truly committed.”

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Posted 3 weeks ago

“Reliable, honest, and truly committed.”

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Posted 3 weeks ago

“Reliable, honest, and truly committed.”

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Posted 3 weeks ago

“Reliable, honest, and truly committed.”

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Posted 3 weeks ago

“Opodo charged me 99 CHF for a “Prime membership” I never consented to. This is an unauthorized debit, and despite my immediate requests for reversal, they have refused to respond. This is not just bad service — it’s borderline fraud. Sneaking charges onto a customer’s account without consent, then ignoring all attempts to rectify the situation, is predatory and illegal. I am prepared to escalate this to consumer protection authorities, my bank, and legal channels. Avoid Opodo if you value your money, your time, and your peace of mind.”

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Posted 3 weeks ago

“They are scammers and they don’t care about customers, I had a horrible experience with opodo and lost more than a hundred… that I’m still waiting for their response”

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Posted 3 weeks ago

“Booked with them. Dont tell you that they pend transaction for 24hrs. While all flights get sold out via carrier that could have been bought directly. They take money immediately. Fail to resolve any issues. Avoid at all costs.”

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Posted 3 weeks ago

“I booked a flight with Opodo for the first time and after 2 weeks they charged me extra 150€ for a subscription I didn’t Approve - Click - or Tick for permission. Basically they will save your bank account information without your approval and then charge you later without any notification or permission. I called and asked for a refund they told me I’m already too late and the refund can’t be made. Their website doesn’t offer any special discounts as they promote themselves. People can book cheaper flights from SkyScanner which is for free also hotels from Booking with lower prices than Opodo, so basically this is a total SCAM and CYBER THEFT. Be careful not to trick yourself for 10€ cheaper tickets from Opodo because you will pay more later!!”

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Posted 3 weeks ago

“Opodo is a complete scam. I booked a ticket through them and when problems came up, I called their customer service for help. Every single agent I spoke with just kept repeating the same scripted answers again and again, without actually solving anything. It was like talking to a wall. They make it impossible to get real support, and I feel completely cheated. Be very careful if you’re thinking about booking a ticket through them save yourself the stress and frustration and use a more trustworthy company.”

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Posted 3 weeks ago

“I bought a ticket with carry-on luggage included in the tariff from Opodo. However, the airline informed me that no carry-on luggage is permitted. I contacted Opodo for support and was told that it’s not their responsibility to know the airline’s luggage rules. This is unacceptable—if the ticket clearly states that carry-on luggage is included, as the intermediary you must ensure your offer matches the airline’s policies. You sold me this service, so you are responsible. This response is completely unprofessional. I truly regret buying my ticket through Opodo instead of directly from the airline. It feels like a scam, and it’s a shame that such a company is allowed to operate.”

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Posted 1 month ago

“I’m sharing this to warn others about my awful experience with Opodo, which left me stranded abroad, out of pocket, and completely ignored after following their own agent’s instructions. I booked a return trip to London from Casablanca via Spain (14 August 2025). My first flight was delayed nearly two hours, and I missed my connection in Spain. Vueling (the airline) refused to help, saying it was Opodo’s responsibility. I was stuck at the airport with no support. I called Opodo’s customer service urgently and spoke with an agent. I found a same-day EasyJet flight back to London for €191 and asked if I could book it. After checking with his manager, the agent explicitly told me to go ahead and that I’d be fully refunded once I submitted the invoice. I trusted them — big mistake. Weeks later, they told me I would only be refunded £99, far less than I spent. I asked them to review the call recording where their agent clearly approved the full reimbursement — they ignored that completely. No follow-up, no explanation, no accountability. To make it worse, I also had to take an expensive Uber home after missing my pre-booked transport, arriving at 2 AM before work the next morning. Opodo made no effort to compensate or even apologize. Bottom line: ✅ They make promises and don’t honor them. ❌ They ignore their own agent’s instructions. ❌ They treat the customer like the problem. ❌ Support is non-existent once things go wrong. This feels like a scam dressed up as a travel agency. They protect their staff first, not their paying customers. I’m a Prime customer, but clearly that means nothing to them. I’ve now submitted a formal complaint and will escalate this legally if necessary. Do yourself a favor: AVOID OPODO. Book direct with airlines. Don’t trust them with your money or your travel.”

Opodo 1 star review on 17th September 2025

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Posted 1 month ago

“Scammers - I never wanted a "prime membership" Any company that needs to hide an annual subscription in the fine print is NOT worth doing business with. In 2024 I booked a ticket, and unknowingly signed up for their "prime membership' which was charged to my card. I never saw this debit, but upon receiving ANOTHER debit in 2025, I saw a pattern. This pathetic company refused to return my money for my 2025 charge, and stated that I was uneligible because I didn't see the charge in time ( ie, 14 days in the EU per law ) -- They never responded through the online complaint form, NOT my email, but Viola! they sure did see my complaint from my Trust Pilot complaint! That shows you they really don't care and just try to do damage control rather than solving the problem.”

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Posted 1 month ago

“Avoid Opodo | Report through bank to get a refund I signed up for the free trial to save a few euros on a hostel planning to cancel the membership right after. I also ticked "disable auto-renewal", so they shouldn't be able to charge me. However, when I went to cancel the trial, the only option was to start a free trial, so it seemed like it was cancelled already. At the end of the trial, I was charged the annual subscription fee, tried calling several of their "free prime hotlines", which all charged me because I was calling from outside the UK and hung up about a minute in. Their terms and conditions say you have a right to withdraw and get a refund minus any discounts you took advantage of and to send a pre-written statement to "an email address you can find in the prime section on their website". The whole help centre goes in loops and there's no email address, but somehow I found 3 different ones in different corners of the internet. I emailed them all and the only automatic response I got asked me to fill out a contact form on the eDreams website (sister company), which however didn't recognise my booking number because it's a different company and without one they just direct you to the generic help centre. I then got the chatbot to connect me to a real person who said they don't work in the refunds department and the only way to reach them is to call, which I had tried previously and failed. I would only get back to the UK more than 2 weeks after I had been charged and couldn't figure out how long the withdrawal period is. When I read all the negative reviews, I said goodbye to my £100, but as a last resort, I reported the transaction as fraud in Revolut and 2 hours later I had the money back in my account. If you want the free trial, use a single use virtual card to pay and if you lose any money, report them through your bank.”

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Posted 1 month ago

Opodo is rated 1.0 based on 1,882 reviews