Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,857 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,857 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⚠️ Avoid Opodo – Total Scam ⚠️ I was scammed out of £89.99 after Opodo renewed my subscription without informing me, even though I had already cancelled it. They kept my bank details and charged me anyway. When I reached out, there was no proper support or resolution. This is unacceptable and feels like a deliberate way of trapping customers into paying for something they don’t want. Please avoid this company — they are not transparent and will take your money without consent.”

Helpful Report

Posted 1 day ago

“Avoid OPODO – deceptive and unethical company. I booked a flight through Skyscanner and was unknowingly signed up for an “Opodo Prime” trial. A year later, without any clear warning or my consent, they automatically charged me €89.99. I never wanted this subscription, never used it, and immediately requested a refund. Their customer service refused multiple times, hiding behind unfair “terms and conditions.” This is not just poor service – it’s a deliberate trick to make money from unsuspecting customers. I am now escalating my case through the European Consumer Centre. Please save yourself the frustration – do NOT trust Opodo.”

Helpful Report

Posted 2 days ago

“Opodo stole more than €550 from me in less than two weeks. – €89.99 for a so-called Prime trial, even though I had already used my trial in 2024 (they only informed me the next day, after charging me). – Another €89.99 taken automatically on the very day my trial ended, without giving me the chance to cancel, even though I was still within my 14-day legal withdrawal period. – €366 for a hotel booking that was never provided: the hotel itself confirmed they never received the reservation or the money. Since August 9th, I’ve been chasing Opodo for a refund. All I get are automated, misleading, and contradictory replies. My holidays were ruined. 👉 I will never stop until I get my money back. 👉 I will never book through Opodo again, and I strongly warn everyone: avoid this company at all costs.”

Helpful Report

Posted 5 days ago

“Opodo had been charging me for yearly prime subscription without emailing me about it, and when I discovered from my bank statement I called them and the person who spoke to me was very unpolite when I asked him to refund me the money and then cut the line on me, I will report this to the police as I have the call recorded.”

Helpful Report

Posted 5 days ago

“I booked a flight from the Philippines to the UK. Simple enough but, I also booked a round trip for my gf . Unfortunately her visa was refused so I had to cancel the flight. The round trip cost £998 and, they refunded me less than half of what I paid given that had almost 3 months to resell the seat. My girlfriends name appeared on the Opodo app and, my trip details were not accessible. To cut a long story short, I had to phone their customer service and, sort it out. Its just as well I had kept the email with their reference number. As of this moment, I am concerned that I might get turned away at the airport because, of this cockup. The customer service was okay even though she suggested, I wanted to cancel the flight? That was never case and, I have to leave the Philippines because, my tourist visa will expire.”

Helpful Report

Posted 5 days ago

“OPODO IS THE WORST....AVIOD AT ALL COSTS I paid 3500 GBP for a business class ticket. I had to change it because of circumstances out of my control. I placed the requested change, and it said I had to pay 170 GBP. Fine, I accepted that. Then they sent an email that it was really 2000 GBP. And then for three days with multiple calls could not get anyone to take the payment, nor send the payment link. Finally they sent it. I used three different credit cards, and all of them were denied...they all work perfectly. Since no one processed the change, and after so many long distance calls, I could not get them to move ahead, the reservation fell. I did another change, and waited three days for a reply. Today they replied and the change is now 3200 Pounds. A total cost of 7000 pounds, when you go to BA site, it shows it for 4000 Pounds. I believe they do it on purpose to ripp people off. There is no email to write to them, the chat is useless, and the people on the phone are useless. DO NOT GET RIPPED OFF....AVOID THEM”

Helpful Report

Posted 1 week ago

“I booked a flight and stay with them for four. They provided a wrong telephone number for the apartment so I wasn’t able to get the access login to enter. I contacted their customer service but they were unable to help us. We ended up booking another hotel. They won’t refund and take accountability of their mistakes. It is unsafe to book with them. Worst customer service ever. There was no assurance of investigation and escalation. I hope this review will help others NOT TO BOOK with Opodo. They are unreliable when things go wrong.”

Helpful Report

Posted 1 week ago

“I bought a plane ticket through Oppdon, and a week later they charged an additional €89.90 to my card. Apparently, during the ticket purchase I was automatically registered for their Prime membership, but I never received any information about this and I wasn’t even aware of it. This is a huge scam. On top of that, they are impossible to reach — I tried calling them 16 times before anyone answered. AND IT’S NOT FREE!!! The phone call cost me €20, and it led nowhere. So be warned! They are scammers!”

Helpful Report

Posted 1 week ago

“Beware of Opodo liers cheats Beware of Opodo they have no credibility and they try hard to take your money without providing any service. I had an experience with a woman who deceived us. We bought a ticket, the price was more expensive than the price of a ticket directly from the company, and we bought insurance. We wanted to change the travel time, but we were shocked by their truth and their lies to their customers. They returned to us 44 pounds out of 163 pounds, and this was after he lied to us in every detail and evaded returning our money under the pretext of a technical faul every time we call They lied to us and we couldn't travel and we canceled the trip”

Helpful Report

Posted 1 week ago

“The worst travel agent. Terrible. I am overseas, and trying to change a business class flight. Its going to cost me some 2000 pounds to change, if I ever get to change it. Landline calls from here are super expensive. I have called 7 times...7 times!...working on this for three days....a couple of times the line went dead, and no one called back. Another time no one answered for over 15 minutes. Another couple of times they said I would get a call back to make the payment, and they didnt call back Once they sent the link and I used three different cards to make the payment and their site would not accept them. I still havent been able to make the change, I am still waiting for someone to call back. I probably will lose the ticket... THIS IS A COMPANY IS THE WORST....A COMPANY THAT DOSENT CARE!!!!!!!!!!!!!...AVOID IT”

Helpful Report

Posted 2 weeks ago

“We booked a flexible flight but were not able to use it thanks to Opodo. Therefore we had to book a new flight. Stay away from this fraudulent company”

Helpful Report

Posted 2 weeks ago

“I tried to cancel before I was going to be charged annual Prime membership fee and it took me days of calling various numbers without any answer. I finally ended up calling the UK number and was able to cancel, however I was charged $160 in international calling fees that of course I will never get refunded for. Their US number is a scam and there was no other way to reach a human unless you call the international number and random directory dial because of course nobody picks up when you dial the cancellation option. I would not recommend this service. I used it the 1st year and saved a little on a trip, but on the 2nd year their deals weren't good enough for the locations I was traveling.”

Helpful Report

Posted 3 weeks ago

“Beware!! I Purchased a flight through Opodo via Google Flights. Opodo stealth packaged a Membership trial with the booking. I’ve never received an email about neither the trial nor membership. Only today from a PayPal notification did I notice Opodo taking £90 from my account, twice the value of the flight! (Note: still haven’t received an email saying ‘welcome to your membership’, this payment is designed to go unnoticed!)”

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Posted 3 weeks ago

“try to cancel opodo prime that I never enrolled. its impossible to cancel. I phoned the number to cancel, mind this is VIP number, you should be able to speak to them immediately. but no. they ask you to stated the last digit of your card even though you put the correct 4 digit Opodo will always said the card number you provided is incorrect. and then they'll try to say we'll put you try try an agent. then no one ever pick up the phone. and the anytime free cancellation flights is a joke. you get only fraction of the refund. not 80% as stated. won't use this service ever. disgusting business practice. To OPODO PLEASE CANCEL MY PRIME MEMBESHIP THAT I NEVER ENROLLED!, it's now 11 AUGUST 2025. I DONT WANT YOU TO CHARGE ANOTHER RENEWAL FEE. PICK UP THE PHONE!!, YOU ONLY PICK UP THE PHONE!!”

Helpful Report

Posted 3 weeks ago

“Almost impossible to cancel Opodo Prime when not used. Opodo charged auto-renewal without any prior notice. It's impossible to cancel the Prime in their website or Mobile app. I called in and need 17 minutes just to cancel it. I need to call twice. Feel being deceived by the company. Subscription is easy, but cancellation feel almost impossible. It's a bad business practice that derail trust in the platform. Feel like fraud or deceptive business practice.”

Helpful Report

Posted 3 weeks ago

“Very sketchy setup. While trying to book a rental car through Opodo, I wasn’t clearly informed that a 900 euro deposit would be charged before the booking was even finalized. The whole process felt intentionally vague. Worse, when I noticed the charge just 5 minutes later and tried to cancel, they refused to refund even half of the amount. That’s completely unreasonable. Feels like a trap for customers who trust the interface too quickly. I expected more transparency and fairness. Definitely not booking through Opodo again.”

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Posted 1 month ago

“Booked through Opodo. Great deal, but it cost me 2x 9.99 for a membership that I cancelled. The cancellation takes 2 months to complete, hence the 2x payments. No saving at all. Book direct is my advice, 3rd party bookings don't save u any money. Hidden costs. Lesson learned”

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Posted 1 month ago

“bringing restoration”

Helpful Report

Posted 1 month ago

“I was really worried when my account suddenly got restricted right after I made a withdrawal. It felt like I was stuck and couldn’t access my funds. I was panicking, but then I contacted customer support. Mrs. Mercy and her team responded quickly and handled everything professionally. Thanks to them, I was able to recover my funds and get back to trading smoothly”