Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,947 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,947 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Daniela

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam company, charging 100 euros my credit card without my consent.”

Helpful Report

Posted 11 hours ago

“I’m grateful for the prompt and professional handling of my complaint, and receiving a full refund recently was reassuring. The team showed strong accountability and customer dedication.”

Helpful Report

Posted 2 days ago

“Opodo stole 99.99 Euros from my account. They insisted I signed up for their Prime service, which I certainly did not. They refused to refund me and refused to allow me to speak to a member of staff with any authority to do anything about it.”

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Posted 2 days ago

“I was particularly impressed by their focus on quality service and customer care. The team works diligently to resolve every issue and keeps clients informed along the way. Their platform is modern, easy to use, and structured in a way that makes managing complex situations much simpler.”

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Posted 3 days ago

“I wish I have option not to give any star.Worst customer service. Due to current war in gulf, we have had our flights cancelled when we approached Opodo to cancel our accommodation they were adamant to do cancel it as we choose non-refundable option "despite the hotel requested that if the party booked on our behalf requests refund they will be happy to make a decision but Opodo never approached" and worst part is the time they take to even respond to a online request almost 3 weeks at times”

Helpful Report

Posted 1 week ago

“I’m beyond thankful for how they showed up for me when I needed help the most. If you’re feeling stuck or Mrs. Zamora Lisette, I highly recommend reaching out to her. They turn stressful situations into clear, manageable steps—and that kind of support is priceless.”

Helpful Report

Posted 1 week ago

“They demonstrated strong accountability and transparency at every stage.”

Helpful Report

Posted 1 week ago

“They demonstrated strong accountability and transparency at every stage.”

Helpful Report

Posted 1 week ago

“They demonstrated strong accountability and transparency at every stage.”

Helpful Report

Posted 1 week ago

“They demonstrated strong accountability and transparency at every stage.”

Helpful Report

Posted 1 week ago

“STAY AWAY!!!! I booked 2 tickets from Opodo in 2022. The VISA credit card that was charged then was discontinued as product by my bank in 2024, and I currently use a Mastercard which they somehow accessed and charged again without any authorisation by me whatsoever.”

Helpful Report

Posted 2 weeks ago

“I booked a ticket for €118 with Opodo. After a few weeks, I discovered a hidden charge of €99.99 for a ‘Prime’ subscription, which I never agreed to. There was no clear option or consent at booking. I contacted their support for 20 minutes, and they only offered a partial refund. This feels like a hidden scam. Please beware when using Opodo to avoid such surprise charges!”

Helpful Report

Posted 2 weeks ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 2 weeks ago

“I got tricked into a Prime Membership and deducted the amount of my account without any authorisation. Be careful when you want to book flights there. Trying to reach the hotline is impossible, I waited twice 40 minutes and gave up. The chat function doesnt also lead to human help so to get the money refunded or any kind of contact is already impossible. HOrrible page!!!!”

Helpful Report

Posted 2 weeks ago

“I’m grateful for their help, as it allowed my withdrawal issue to be handled efficiently.”

Helpful Report

Posted 2 weeks ago

“I cannot believe this company has a 4.3 rating. This is one of the worst travel agent i have encountered. They mislead the baggage allowance message by not mentioning the exact Kilos offered in the deal which means for muscat i had only 20kgs versus competition offering 30kgs. Went with their offer as the cheapest and then was asked to pay 10kilos with oman air for 700 aed more! (ticket was 1050 AED ith 20kgs). I asked them why they mentioned only 1 checked in luggage implying it was 30kgs. They said i should have knows based on Oman Air policy. I showed them competition offering deals for 10 20 or 30 kilos and cheaper than them. I told them if they dont offer deals then why do they exist instead of us purchasing direct from the airline? Helpdesk was blind, death and told me i was wrong! I asked them to pay for 10kg they refused. asked to cancel the flight they refused. Nothing was done. I had to find out myself thanks to prime i could change the flight for another date so i did for xmas. Then i get this constant ads within the account preventing me to see in a click the details of my flights simply as they show me 4 windows of ads to sell me their products. It is cluttered and a money machine. Looking at Prime promising cancellation for free, my flight will not be refunded even as prime so what is the point of prime? Never again will i use such a company not even here to help and misleading clients versus competitors like Trip.com, expedia.com or Make my trip.com and flightnetwork who are clean in what the deal is about and what you are paying for and have a clean platform and app. NEVER AGAIN OPODO. bery bad company according to me and not competitive. check on skyscanner and you will see other companies are much more competitive.”

Helpful Report

Posted 4 weeks ago

“Opodo, I accidentally clicked on your discount and I almost immediately called you and wrote you to cancell it but you didn't. I feel so scammed now, you booked 99.90Euros from my card. It's not okay. I dont like this 😞👎👎”

Helpful Report

Posted 1 month ago

“I booked a flight from Munich to Athens through Opodo. During the booking process, I was placed into an Opodo Prime membership in a way that was not clear or transparent. I did not intentionally sign up for Prime and did not knowingly agree to a paid membership. A few days later, €119.99 was deducted from my account for the Prime membership. There was no clear separate sign-up process, and I would never have chosen this membership intentionally. When I contacted customer support through chat, my issue was not resolved and I was told to call instead. This experience felt misleading, frustrating, and unfair. I requested immediate cancellation of the Prime membership and a full refund.”

Helpful Report

Posted 1 month ago

“Spent 90 minutes waiting in a queue then tried canceling a subscription my partner hadn't knowingly had for the 2nd year, never sign up to these con artists”

Helpful Report

Posted 1 month ago

“with opodo everything goes wrong. If you pay for prime membership once, they will automatically renew and the only way to cancel renew is to call to a phone number in UK, which is ridiculous. Instead of resolving it with a simple click. Also the attempt to change our flights with them was a horror we will never forget. We spent calling incredible hours with them, completely incompetent stuff, sending us links to pay which were not working, promising someone will get back to us and noone contacted us anymore. It was a nightmare. I cancelled the bank card which was subscribed to this account and rather pay 15 eur for new card issuance than spend another hours with these incompetent people trying to cancell my membership.”

Helpful Report

Posted 1 month ago

Opodo is rated 1.0 based on 1,947 reviews