Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Opodo Reviews

1.0 Rating 1,589 Reviews

1 %

of reviewers recommend Opodo

Company Reviews

1.0

Based on 1,589 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Opodo Reviews

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opodo 1 star review on 9th April 2024

Athanasios Ragias

Opodo 1 star review on 7th April 2024

Opodo 1 star review on 4th April 2024

Opodo 1 star review on 30th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

78

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they used my card details without my permission, they took 69,99 pounds, I will take them to court, I will not leave them alone. scammers. Send my message to the director oppodo I won’t leave him alone in court soon, I promise”

Posted 1 month ago

“DO NOT BOOK WITH THEM, THEY ARE SCAMMERS, THEY WILL ADD HIDDEN FEES TO YOUR BOOKING”

Posted 1 year ago

“Flight cancelled by airline... Opodo doesn't even know about it. Instead they do everything they can to keep the money they were reimbursed by the airline and pass you from one stupid chatbot to another terrible email support. I've never in my life seen such fraudulent business practices. Obviously their goal is to annoy the customer for so long until they give up. My advice: Don't give up and keep on pursuing your case, because that's the only language they seem to understand. And if you haven't had the amazing Opodo experience yet, don't book with them in the first place! You're better off paying directly with the air carrier, even if it costs a couple of bucks more.”

Posted 1 year ago

“t is disgusting.! I was charged £59.99 for opodo prime which I didn't even want or requested. I bought one flight and was punished for it. Opodo tricked me and stolen my money. I will tell everyone about it.! And I will write this every where so others dont get robbed as well. You scums.!”

Posted 3 years ago

“Please check with your airlines if Opodo has really requested a refund from them! I was under the belief that it was being processed but after 5 months I rang Emirates and found out that we had open tickets!! What a shock. So I contacted them on facebook and told them that they have committed the offence of Fraud under Section 2 of the Fraud Act 2006 - 'Fraud by false representation'; and Section 3 of the Fraud Act 2006 – ‘Fraud by failing to disclose information’; Link to Fraud Act: https://www.legislation.gov.uk/ukpga/2006/35/section/2 I immediately had a quick response and even an email confirmation that the refund has been authorised and due to reach my account in 14 days! Link - https://customercare.opodo.com/en/support/tickets/new Tel: 08000261530 Please keep all emails and try to chat with them on messenger so you have all proof> Hope this helps xx”

Posted 3 years ago

“Extremely sneaky and dirty company. We booked a flight through them, paid the premium amount for no-fee changes and cancellations when done before 24 hours of the flight. We requested a change of date 36 hours in advance, got notified that it was underway, then they apparently called the next day very early from an unknown number. Of course no one answered since everyone was asleep. We got a no-reply email saying that they tried to contact us. No number to call back, no email to write back, no information about what they needed. Just a generic message. Then we call the airline as we had no news from Opodo, turns out they hadn't made the change and said that we now had to pay an outrageous fee. An Opodo call center in India with very aggressive and useless operators finally answered the call, said sorry, we didn't answer the phone so they didn't make the change. No information, no request to contact them, no nothing, and of course no refund. Scammers if there ever was one. Stay far away from Opodo.”

Posted 1 month ago

“ABSOLUTE JOKE. I HAVE BOOKED AND PAID WITH MY VISA. NEXT DAY THEY NOTIFY ME THAT MY RESERVATION WAS NOT CONFIRMED AND THEY ASSURED ME THAT I HAVEN'T BEEN CHARGED ANYTHING. AFTER FEW DAYS I WAS CHARGED IN FULL AND THEY REFUND ME BACK ONLY 30%. BY THE TIME THAT THE IT WAS NOT MY FAULT WHY I WAS CHARGED? AND WHY IS SO DIFFICULT TO SPEAK WITH SOMEONE THROUGH THEIR SITE? THEY GOT THE MONEY AND YOU CANT EVEN TALK TO THEM!!!! SCAMMERS!!!”

Posted 1 month ago

“Do NOT use Opodo! They charged me ANNUAL Prime membership without giving a warning that the free trial period is ending soon! Cancelling the prime membership took many clicks. They are really trying to trap as many people as possible with this scam method. I tried contacting them via Chat with an agent, but it was a chatbot that kept making me go in loops without solving anything! Definitely do NOT recommend Opodo.”

Posted 5 months ago

“Worst experience ever! My flight was cancelled and opodo is refusing to act according to european law! Theyre criminals and scammers! Never going to book with them again! Im still waiting for my refund! I can only warn people to stay away from Opodo!”

Posted 5 months ago

“They should give an option for zero stars. This company are thieving robbers. They make it impossible to change a booking or get a refund. After constant phone calls and wasted time they say they cannot do anything for 48 hours then you have to call them back. They barely speak English and then tell you to wait another 48 hours. They also tell you to contact the airline direct to change flights. You do this to be told by the airline that you must change the ticket with Opodo as they took the booking. Constant run around. I then get email saying that I must call them so I spend ages doing this to be told one day before the flight that it is too late to make the changes. They just steal your money. Do not use them EVER.”

Posted 11 months ago

“Worse company never recommend very bad money stolen company. Opoda stolen two time my money 2021 I booked ticket with opoda and when Arrived airport they no let me fly but I same time Opodo and air line and keep calling all day and night but they told me we I can’t refund your money and I lost £750 and customer service very bad no cooperative at all And now February 2023 I again booked tickets and they no refund prime money and they took more money from my card as shown on ticket price they are not honest company never ever use again and no recommend any one Be away from this company better book with direct air line they cheaper then this fake opoda . Waseem”

Posted 1 year ago

“They got me with the sneaky subscription charge, 55 euro basically for nothing. Wasn't clear at all when booking that they would do that. (probably hidden in some small print) Will never use them again!”

Posted 1 year ago

“Please a request to customers never book from opodo. I am waiting for my refund since 2020 as my flight was cancelled during pandemic in March 2020 till now I haven't received refund inspite of more then 20 calls the message what they provide Is they are dealing with the airline and has escalated your issue. A rubbish and totally disaster site and customer service are paid for telling lies.”

Posted 1 year ago

“THEY STEAL YOUR MONEY AND TIME!! PLEASE NEVER USE THEM. THEY MAKE YOUR TRIP SO COMPLICATED THAT YOU CAN NOT EVEN IMAGINE AND STEAL YOUR MONEY IN A CRAZY WAY!!”

Posted 1 year ago

“I wrote a review about my experience with them on Trustpilot, only to receive an email from Trustpilot the following day saying that they asked for information about me which I must provide, otherwise my review would be "taken off line"!! The information is personal, my full name, my phone, my email, plus some! I thought there was an element of TRUST in Trustpilot! At any rate, they can't own the entire internet and bully other sites to remove reviews, so here goes: I was trying to book a ticket with them, and all the good prices were labelled "prime", you'd have to purchase a prime subscription to get those prices, and the cost of that will be added to your ticket price. So far, so good. Many airlines have such a system. HOWEVER, I looked EVERYWHERE on their website for the cost of Prime, and it was absolutely NOWHERE to be found!!! I clicked to chat with what was a "chat robot" and even though I asked a VERY STRAIGHTFORWARD QUESTION: "what is the cost of Prime?" I did NOT get an answer, the robot "didn't understand"?!! Now imagine you are buying something and they tell you to just give them your credit card details without letting you know the price, how is THAT good business? I wrote the FACTS on trustpilot, got an email saying Opodo requested certain "details" (my personal information) and if I didn't provide it, my review would be removed! When I clicked reply to explain the situation (again) to Trustpilot, the mail bounced back as if it were an invalid address (!?). Anyway, a website that REFUSES to show certain fees until after you buy is NOT an agency to be trusted. Given there are countless other websites that offer flight deals, then why on earth book with them?”

Posted 1 year ago

“This has been the worst travel experience I have ever had. I went to the airport and turn up to find out, you cancelled my partners ticket to Australia this morning of our trip which prevented me from taking my flight as well. I have never contacted a company so much in my life and never been given an answer or action taken. These has been an absolute horror story and WE WANT OUR REFUND FOR THE FULL TRIP. Until further action is taken I will carry on slading this company to everyone I know, writing bad reviews and calling your company everyday. Anyone thinking of booking with Opodo please don’t they are a scam company cancelling flights and pretending not to be able to fix what they have done!!!! If Opodo reads this contact me ASAP.”

Posted 1 year ago

“opodo /edreams have robbed and scammed so many people please tell as many people as you can about this online scam we have to stop them invoice number 2020-SAL7-002732285 £601.16 REFUND REQUEST 2282100 BOOKING REF NUMBER 6872332238 FLIGHT CANCELED BYE AIRLINE AIRLINE PAID OPODO REFUND BUT NO REFUND BYE OPODO/EDREAMS /SCAMMERS i will never stop until i get my money back opodo edreams i will tell the whole world about your scam”

Posted 1 year ago

“we have to STOP this scam company please everyone tell as many people as you can never book anything with OPODO/EDREAMS they have scammed and robbed so many people they lie lie lie they are thieves scammers and trained cheats we all have been scammed but we have to put a stop to this scam online company i will do my best to get this out on social media and newspapers everything to expose this scam and thank you to this site we have exposed OPODO/EDREAMS FOR WHAT THEY REALLY ARE SCAMMERS THIEVES LIERS SCUM thank you this site”

Posted 1 year ago

“It's a f.cking scam ,I've been waiting for my refund since January, called them 15 times and still blaming the airline company, Avoid this scam company, There are more than me that were scammed but didn't cane forward, I will let everyone know no matter what”

Posted 1 year ago

“The worst experience !!! Don't buy through opodo !!! We bought plane tickets through opodo, the flights changed and we had to ask for a refund. Each time they tell me that the request was sent to the airline but the airline claims that there is no request from the opodo. I'm desperate, I don't know what to do anymore, every time I contact them they tell me the same thing, that I have to wait even though it's been over 9 months since I applied for a refund. The last time I was told that there was a problem with the application submitted by the opodo to the airline and they made another request in April. Therefore, they postponed the payment of the money for another 6 months. He will probably do the same thing again in 6 months. I have sent countless emails but I reply back with standard emails telling me to wait. I really don't know what to do anymore.”

Posted 1 year ago

«
1
2
3
4
5
»

Opodo is rated 1.0 based on 1,589 reviews