Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,590 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,590 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price and good responded to the customers. God blessed you all staff here in Opodo.”

Helpful Report

Posted 1 year ago

“They refunded my canceled ticket in less than 10 days.”

Helpful Report

Posted 1 year ago

“It was very good, cheap, they bill what was on the net. Ony bad thing it was a wrong PRN, and the fact that it did not work to check in directly for them, so I went to the airlines.”

Helpful Report

Posted 2 years ago

“I've never had any problem with them. fair enoguh”

Helpful Report

Posted 2 years ago

“Excellent service I am extremely pleased with the way opodo conduct their business. I phoned up with a query and the very patient person on the other end of the phone talked me through it step by step. Excellent service opdo and also great value, being half the price of other companies including the airline”

Helpful Report

Posted 3 years ago

“I cancelled my booking within the 7-hour free-cancellation period that my flight had when I realized I need a different flight plan. It's possible to do this online, even though Opodo says on some sites that you should call a hotline. Opodo refunded my money to the penny within 3 working days (only downside is that since my account is not in GBP I got screwed on the exchange rate, but that's my bank screwing me, not Opodo). One weird thing is that I still keep getting emails as if my booking was still confirmed and even when I log in to Opodo's site to manage my booking it still appears to be confirmed, only thing indicating a refund is that in the "Billing" section, the mentioned total is "Total: £0.00 Congrats! That's an amazing deal". Aside from this confusion, really good service.”

Helpful Report

Posted 4 years ago

“I HAVE BOOKED TICKETS MANY TIMES WITH OPODO AND ALWAYS WAS EXTREMELY SATISFIED WITH EVERYTHING. THE STAFF ARE VERY COURTEOUS AND HELPFUL AT ALL TIMES”

Helpful Report

Posted 5 years ago

Opodo is rated 1.0 based on 1,590 reviews