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Opodo Reviews

1.0 Rating 1,589 Reviews

1 %

of reviewers recommend Opodo

Company Reviews

1.0

Based on 1,589 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Opodo Reviews

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 9th April 2024

Athanasios Ragias

Opodo 1 star review on 7th April 2024

Opodo 1 star review on 4th April 2024

Opodo 1 star review on 30th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

78

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have taken my money fraudulently without permission. Keeping my financial details without consent for a service I never requested for. Customer care make life difficult unnecessarily. After answering their questions, they begins to negotiate part of the fund illegally deducted due”

Posted 7 hours ago

“Opodo is a fraudulent traveling agent. They keep data of cards without consent. Took money from my account without permission. Use customers data for personal gains and deduct money from my account without my consent. Opodo is operating in gross violation of GDPR.”

Posted 1 day ago

“They take money out of your account without telling you. We cancelled our account with them last year but they still took money from us this year. They said that they had sent me an email earlier this year to give me a chance to cancel even though we cancelled last year. I found the email in junk and the date had expired. The agent on the phone insists that we hadn't cancelled and that we couldn't have our money back. I am going to seek more advise because this company is a scam. If I could give no stars I would.”

Posted 2 days ago

“OMG why I have not checked these reviews before downloading the app, seriously this app is fraud. no one is taking care of my concern either,”

Posted 3 days ago

“Be aware of this unprofessional app Beaware of this unprofessional app. They sell you a ticket and then on the day of the flight you get denied boarding because the airline didn’t get the correct instruction from this people and sold your ticket to someone else and your holiday will ruined as it did happened to me and you end up paying thousand of euros more. Don't recommend please think twice before paying them”

Posted 5 days ago

“Notre vol a été annulé et OPODO nous a remis sur un autre 2 jours plus tard sans demander notre avis. Ils ont validé d’eux mêmes ce voyage. La compagnie aérienne n’a donc pas pu gratuitement nous basculer sur un vol qui nous convenait. Passer par ce site de voyage nous aura fait perdre énormément d’argent. Impossible d’avoir un numéro de téléphone pour les joindre. Honteux.”

Posted 1 week ago

“Worst experience ever !!!!! I call Opodo and it says that it hasn't received any money, reimbursed by Vueling, I call Vueling and it says that they sent the money on March 30 (today, April 22). I call Opodo again and they finally confirm that they have the money but I have to wait another 10 working days but not all the money paid , they will keep so service used.”

Posted 1 week ago

“Charged for £69 for a prime membership that I never consented to”

Posted 1 week ago

“Terrible service at all”

Posted 2 weeks ago

“Save your money! It’s cheaper to book direct and the opodo app will book the wrong thing and if you don’t notice in time you’re not getting a refund!”

Posted 3 weeks ago

“Hi Opodo is a scam and we’re unable to handle a booking change and deliberately let me run into a non refundable booking situation with the airline. Never book Opodo again…”

Posted 3 weeks ago

“Charged my bank account for a membership I never gave consent.”

Opodo 1 star review on 9th April 2024

Posted 3 weeks ago

“As everybody else has stated - Opodo are just scam artists masquerading as a legitimate so-called company. They are liars and never will I ever be entrapped into using them again. I really begrudged even giving them ‘one star’ because in effect they admitted liability for my booking but then rescinded and stole my money. I’m going to do everything to claim it back. Disgusting behaviour. AVOID AT ALL COSTS!!! Do not use this intermediary ‘service’ if you can avoid.”

Posted 3 weeks ago

“Stay away!! Dreadful customer service, total scam. If you book with them a flight, the confirmation booking reference they give you won't be recognised by the airways company. Stay away at all costs !”

Opodo 1 star review on 7th April 2024

Posted 3 weeks ago

“NEVER AGAIN - WORST CUSTOMER CARE I have used opodo for the first and LAST time. Booked flex ticket which due to illness, had to change. And the nightmare begun. Kept on receiving messages 'oups something went wrong, please try again later and so on....'. My numerous attempts to contact customer service were met with such indifference in addition to been lied to: 'someone had been trying to get in touch with me....only I WASN'T PICKING!!!!' What a joke!!! My attempt to have the dates of the flight changed was never honoured....but the extra charge for the flex booking was!!! Absolutely absurd!!! Zero customer service - Zero care - and a lot of shame. Stay away from opodo at all costs!!!! Date of experience: April 03,”

Opodo 1 star review on 4th April 2024

Posted 3 weeks ago

“This is not a company they are a total ripoff stay clear we’ll clear or you’ll get burnt”

Posted 4 weeks ago

“Avoid at all cost!”

Posted 4 weeks ago

“Dishonest quoting of the cheapest fares. Opodo despicably tries to entrap customers into Prime. A painful lesson to be learned but, in future, I will contact airlines directly to get much cheaper flights.”

Posted 1 month ago

“Absolute scam artists!!! Charged for a membership I never took and refusing to refund my funds back. Having to raise a claim through my bank. Absolute disgrace of a company AVOID AT ANY COST!”

Posted 1 month ago

“Horrible company with extremely bad customer service. I had a change in circumstances due to a court case that I had to attend in Singapore. I contacted the airline that I booked through Opodo and they were willing to make the change, however Opodo refused claiming that they had to stick to their original policy despite my uncontrollable circumstances. All in this has been a terrible experience for me and I advice everyone out there to not use Opodo for any of their future travel bookings or plan. By far the worst booking company I have ever dealt with. I would give it no stars if I was able to.”

Opodo 1 star review on 30th March 2024

Posted 1 month ago

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Opodo is rated 1.0 based on 1,589 reviews