Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,958 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,958 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Logan Castillo

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Daniela

S. Turner

Nazgol Shirazi

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Opodo for many years and they were good. Receintly my husband booked and paid for a flight. When we came to check on the day of the flight, iit turned out that the airline had ever received the money from Opodo. We had to book a seat directly with the airline at double the price. Opodo eventually refunded us the original cost of the flight but have not given us compenstation so we are substantually out of pocket. All they say is 'any further refund or compensation is not possible from our side, as this matter is beyond our control. Thank you for your understanding.' What an utter sham. Will never use them again,”

Helpful Report

Posted 2 days ago

“Mon expérience avec Opodo Prime est extrêmement négative. Je souhaite résilier mon abonnement Prime depuis plusieurs semaines. Malgré plusieurs appels au service client, il m’a été indiqué à plusieurs reprises qu’il était impossible de désactiver mon abonnement. Aucune solution concrète ne m’a été apportée. Par ailleurs, les paramètres permettant normalement de gérer ou résilier l’abonnement ne sont plus accessibles depuis mon compte. Cette impossibilité d’exercer un contrôle sur un abonnement payant est particulièrement préoccupante. En guise de réponse, le service client m’a uniquement proposé une offre étudiante et un chèque-cadeau, sans traiter ma demande principale de résiliation. Je considère que ces pratiques manquent de transparence et ne sont pas conformes aux attentes légitimes des consommateurs concernant la gestion d’un abonnement. Je déconseille très fortement Opodo Prime, je me sens manipulé, volé et humilié par leurs pratiques commerciales.”

Helpful Report

Posted 4 days ago

“Flights were cancelled two months ago and I still don't have a refund. They won't respond to my enquiries. When I eventually manage to speak to staff none of them have the power to do anything. They can't even give me a cost breakdown of the various flights in the booking. They tell me to speak to the airline... but the airline tells me to speak to Opodo. I am hoping I will be able to get the money back by asking my bank to charge it back, but I definitely will never use Opodo again.”

Helpful Report

Posted 1 week ago

“I feel I was deliberately misled and prevented from cancelling within the required timeframe. The lack of transparency, accountability, and consistent communication was extremely frustrating. I have never experienced customer service that made resolving an issue so difficult.”

Helpful Report

Posted 3 weeks ago

“SCAM 1.have not agreed to any paid membership. It showed zero when I was booking there was no information that it will be charged 2. not agreed for any debit of credit card which was stored unlawfully in their website and cant delete them 3 unauthorized prime subscription charges done 4 asked them to show proof that I have agreed for a paid membership 5 stored credit card info without approval”

Helpful Report

Posted 1 month ago

“Terrible organisation who will not honour double the difference price match guarantee under any circumstances”

Helpful Report

Posted 1 month ago

“Very poor backup”

Helpful Report

Posted 1 month ago

“Terrible customer service experience. I contacted Opodo multiple times to cancel my booking and called every day while trying to resolve the issue. Each time I was given different information and was led to believe that my cancellation request was being handled or that there was still time to make changes. Instead of helping, the representatives kept delaying the process and providing conflicting information. Then, after days of calling, I was suddenly told it was too late to cancel and I was charged anyway. I feel I was deliberately misled and prevented from cancelling within the required timeframe. The lack of transparency, accountability, and consistent communication was extremely frustrating. I have never experienced customer service that made resolving an issue so difficult. I would never recommend Opodo based on my experience.”

Helpful Report

Posted 1 month ago

“I have booked with Opodo many times over the years, but I will absolutely never use them and Dreams again. I just found a pending charge of 119.90 on my credit card for an annual "Opodo Prime" membership that I never signed up for. My bank confided that they intentionally obscure the subscription terms during the flight checkout process to trick you into a recurring fee. And they see it happening very often! To make matters worse, once they trap you, their website conveniently prevents you from removing your credit card details or canceling the membership. You cannot just click a button to opt-out; and I had to call them to cancel my membership. Some very rude staff responded and gracefully explained how I've benefited from their services while a Prime member. They also confirmed that this is the second year that I have been charged without me knowing about it, plus they reminded me that their sister or affiliate company eDreams has done the same in 2022 with me! The staff even claimed there is a pattern with me.. Unbelievable. While my bank confirmed that this is very common practice and that many complain to them of the same! And I have still not been able to remove my credit card details from their online systems. I am currently disputing this with my bank as fraudulent billing. This company relies on deceptive "dark patterns" to steal from its own customers. I've contacted them but they seem to be very proud so far of their business model. Avoid them completely and book directly with the airlines. Never again!”

Helpful Report

Posted 2 months ago

“I would never recommend Opodo and I will never use them again. They lied about the prices. I was told by them that I would pay 50 Euros at the rental car pickup and yet Thrifty would not release the car unless I paid 200 Euros minimum. As I had somewhere to be, I could not cancel. Never again. This company lacks transparency. They need to be on the same page as the rental car company and not lie about the total charges in order to secure business. When I requested help from Opodo, they said the additional charges were mentioned in the tiny fine print. However, I was not informed about the additional charges. They left it to the rental car company to force me to pay the additional fees at the rental desk, when it was too late to cancel. Opodo did nothing to rectify the situation or even acknowledge their deceit. DON'T USE THEM. They lie!”

Helpful Report

Posted 2 months ago

“I had a very disappointing experience with Opodo Prime. A £99.99 annual renewal was taken automatically from my account without any clear reminder email or advance notification before the charge. I was not properly informed that the subscription was about to renew, and customer support was not helpful when I tried to resolve the issue. I submitted a formal data/privacy request asking for evidence of renewal notifications and account records. The company provided partial responses but avoided sharing important internal logs or proof that any renewal reminder was actually sent. The whole process felt unnecessarily difficult and lacking transparency. I recommend that customers carefully monitor their subscriptions and payment methods when using Opodo Prime.”

Helpful Report

Posted 2 months ago

“Scam company, charging 100 euros my credit card without my consent.”

Helpful Report

Posted 2 months ago

“Opodo stole 99.99 Euros from my account. They insisted I signed up for their Prime service, which I certainly did not. They refused to refund me and refused to allow me to speak to a member of staff with any authority to do anything about it.”

Helpful Report

Posted 2 months ago

“I was particularly impressed by their focus on quality service and customer care. The team works diligently to resolve every issue and keeps clients informed along the way. Their platform is modern, easy to use, and structured in a way that makes managing complex situations much simpler.”

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Posted 2 months ago

“I wish I have option not to give any star.Worst customer service. Due to current war in gulf, we have had our flights cancelled when we approached Opodo to cancel our accommodation they were adamant to do cancel it as we choose non-refundable option "despite the hotel requested that if the party booked on our behalf requests refund they will be happy to make a decision but Opodo never approached" and worst part is the time they take to even respond to a online request almost 3 weeks at times”

Helpful Report

Posted 2 months ago

“I’m beyond thankful for how they showed up for me when I needed help the most. If you’re feeling stuck or Mrs. Zamora Lisette, I highly recommend reaching out to her. They turn stressful situations into clear, manageable steps—and that kind of support is priceless.”

Helpful Report

Posted 3 months ago

“They demonstrated strong accountability and transparency at every stage.”

Helpful Report

Posted 3 months ago

“They demonstrated strong accountability and transparency at every stage.”

Helpful Report

Posted 3 months ago

“They demonstrated strong accountability and transparency at every stage.”

Helpful Report

Posted 3 months ago

“They demonstrated strong accountability and transparency at every stage.”

Helpful Report

Posted 3 months ago

Opodo is rated 1.0 based on 1,958 reviews