Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,590 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,590 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked flights for myself and my husband with Opodo. 10 days before my flight, I got an email that my booking is not valid anymore and I could only sort it out with the airline. The airline wasn't able to give me any information, because I haven't booked it with them. So I had to check in early, just to make sure that I actually have a flight, which costed me additional fees, for the early check in.”

Helpful Report

Posted 6 months ago

“I booked a ticket and the experience was OK. The problem is when I discovered they have tricked to this Prime member and when I tried to cancel this option the link was always corrupt. I wish to cancel this membership and my money back!!”

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Posted 9 months ago

“I have been waiting for 11 months now to be refunded by Opodo for a flight the airline (KLM/Delta) canceled (about 250 USD). No matter how many e-mails I send to claim the refund I always get the same response "As we have already requested refund to the airline as soon as we are getting any update from the airline will update you the same ." When I turn directly to the airline they reorient me to Opodo.”

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Posted 1 year ago

“Appalling! Booked with Opodo, including their cover for Flexible Travel dates. Have just spent to whole evening trying to contact them to rearrange my flight as covered by the Flexible cover. Am informed on their website that this can only be done by calling them. Attempted to call (22 times in total). The calls are simply dropped. Got on their 'chat' facility, which gives you Kris, a bot. Eventually get past him to a 'human' agent, who can only tell me to ring the same number I've already rung. He says the call centre is not authorised to rearrange flights. He does give me a link to complaint to. I go to that link which, guess what, links me back to Kris, the bot! Obviously, there is no email and, as other reviewers have said, the system is clearly designed to block and frustrate anyone seeking refunds etc. I've no choice but to book my own alternative flight separately. Any attempt to recover the cost from Opodo will be similarly blocked and frustrated. My advice is that you avoid Opodo at all costs. Meanwhile, I will be (a) reporting them to the FSO (UK) for mis-selling a financial product (their Flexible Travel product) and (b) submitting an online Money Claim for the reimbursement of my additional flight costs. Its a simple legal process for small money claims, to which companies are legally obliged to respond. That usually makes them just pay up!”

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Posted 1 year ago

“They could not give me a refund for a COVID induced cancelled flight. Also failed to respond to several emails. A dodgy agent it appears”

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Posted 2 years ago

“Can somebody please drop a bom on opodo? It Will Be word the money...”

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Posted 3 years ago

“1 hour on hold via phone. They don’t do what they say, for example, free cancellation at any time and I haven’t got any refund yet. Rude staff. My flight should be on 1st july, today is 22nd july and still waiting for agent review about my changing dates of flight.”

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Posted 3 years ago

“I had the misfortune to contact the Opodo Call Centre to modify my flight arrangements recently. The person who answered my call did not satisfy my expectation of politeness and I found it difficult to hear him above the overheard shouting and noise in the background from other members of staff. Clearly Management supervision is either lackadaisical or lacking altogether. Whatever the reason, it gave an amateurish impression which Opodo needs to address if it wishes to retain Customer loyalty. I was placed on lengthy hold on two occasions and my enquiry was a basic matter. Heaven help anyone who has a difficult enquiry. Opodo needs to up it’s game significantly by ensuring staff receive adequate training in systems operation and Customer interaction.”

Helpful Report

Posted 4 years ago

“I booked flights for myself and 4 family members in January this year. I went through Skyscanner and had hoped to book with Travelup, who I have used previously and found excellent and very reliable. The flights were from London to Livingstone (Zambia) via Johannesburg {outward} and from Lilongwe, Malawi to London, via Johannesburg {return} Travelup had no availability left, so used Opodo. One ticket was for a child, aged 14; when I printed off the paperwork for the booking after paying, I found that (1) Opodo had charged a booking fee of £103.66 extra (there was no mention of any booking fees while I was going through the online booking process), (2) in the payment section was the note: Please note: if your booking includes passengers between 12 and 15 years old at the time of travel you may be eligible for a partial tax refund. When I began the online booking I entered the information that there were 4 adults and 1 child passenger. Opodo had charged for 5 adults, thus I paid air passenger duty for 5 passengers even though one was a child. The child air passenger duty was abolished several years ago. I tried several times to contact Opodo to ask for a refund of this extra tax paid. I had no success getting through to anyone at Opodo. Finally I managed on online chat session (with the conversation showing on the screen) and was told I couldn't be given any refund before the flights. We would have to take the trip, use the flights, then apply for the refund afterwards (later in August). I had so much trouble contacting Opodo and getting any help or response that I do not now feel it is worthwhile pursuing a claim of refund for air passenger duty for the 14 year old member of our family. Also, information on the website indicated I would have to pay a charge to Opodo for handling the request for a refund. I will never use this company again. I feel they are dishonest in the way they conduct business. Once they have got the payment they make it almost impossible to contact them again and you only find out about the added 'service charge' after you have sent payment. They have sent lots of e-mails offering discounts from future bookings with them, but I would never use them again. (It would have cost me less if I had booked directly with the airline!!)”

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Posted 4 years ago

“I'm just bored of all the promotion emails, a continuous stream of messages intended to drive traffic, which offer discounts with conditions that only a tiny percentage of customers could possibly meet. Want £30 off? Only if you spend £600 on flights and a hotel with us! - Sorry, no.”

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Posted 4 years ago

“i was happy that they offered cheap ticket, but later realized i didn't really get cheap ticket when i received credit card bill .They used very high exchange rate. In the end, I paid about same amount with the ticket directly buy from airline”

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Posted 6 years ago

Opodo is rated 1.0 based on 1,590 reviews