Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,590 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,590 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another victim of this scam paid 550£ got cancelled by opodo claiming airlines cancelled flight this is an out and out lie as my mother is booked on same flight wth different merchand travelocity and flight still on Impossible to contact customer service numbers do not exist I wish I had read reviews how can a government allowed a company to freely scam people you wonder lesson learned Will never book wth these thieves . My only hope to see my money back is through my visa bank protection claim and let them deal with these horrible people.”

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Posted 2 years ago

“Thank you Opodo Thank you Opodo Thank you Opodo Wait 9 months ago My money is back ::)))) Euro= 470.00*** 99% Very GOOD GOOD****”

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Posted 3 years ago

“If you're considering booking with Opodo to save some money I would advise you don't! It's ok until anything happens but as soon as there is an issue there is absolutely no customer service on offer. I've wasted hours trying to resolve what should have been a minor issue. Avoid them if at all possible!”

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Posted 4 years ago

“I bought a flight ticket with opodo and I was very happy with their customer service all the people I talked to were very helpfull and they helpt me in a very professional maner. Keep up the good work !!!”

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Posted 5 years ago

“They get a bad press on forums because those who get a bad service are disproportionately inclined to post. I have used them for years; I can't say whether they get the best fares, but there is always a range, and presented well. Booking is easy. I have had to ring them on several occasions but always got through reasonably quickly and had problem resolved. My only grouse is that they advertise offers but the voucher code is not recognised when you book. Had to chase this with them. I recommend them.”

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Posted 6 years ago

Opodo is rated 1.0 based on 1,590 reviews