Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,589 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,589 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HOW IS THIS COMPANY LICENSED TO OPERATE POOR SHOW ON THE SPANISH BUSINESS ETHIC. SHOCKING”

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Posted 2 years ago

“My flight got cancelled by pegasus airlines and they refunded my money to Opodo and Opodo kept it. They ripped me of outright absolute scumbags, don't do business with people like Opodo you regret the day you did. Ripoff merchants for sure.”

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Posted 3 years ago

“Okay so I was freaking out a little because I couldn't get onto Opodo on the phone. However I clicked on the chatbot and managed to get transferred to a customer service agent overseas (I'm in Oz, they were in Europe). The customer service agent requested a refund as our flights were cancelled and the airlines' policy was to give a refund for cancelled flights. They sent me an email stating that the refund has been applied for. The customer service officer told me it might take 90 days. They were really polite and did a good job. I will come back and give a 1 star if the refund doesn't go through, and I'll give a 5 star if it does. Let's see what happens.”

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Posted 4 years ago

“Still waiting for refund from November 2018 ! No stars”

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Posted 5 years ago

“When they are good, they can provide some really good deals. But you can't always tell when this is.”

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Posted 5 years ago

“01/05/2017 i booked return flights from Gatwick to Prague for 6 people. for February 2018. Outbound was with Smartwings TNGMTO and return was with easy jet ES6C6WM. The outgoing was in the evening so my kids could go to school for a full day. After paying i got the reservation numbers. I then tried to log onto smartwings to reserve seats, could not log onto the flight, i did not worry as i had just recieved the order confirmation. Logged onto easyjet, i had to register, then pay a bit extra to reserve seat and extra baggage (snowboard and suitcast). I waited 3 months to then try log into smartwings to reserve seats, the website could not find my reservation. I called smartwings in germany i think and they could not find the flight, Called opodo and it was difficult to communicate with there call centre, but as it turns out, the flight was cancelled. OPODO did not contact me about this, so i had to pay for new flights for the 6 of us while OPODO tried to get me a refund. It took about a month and i got a full refund for the cancelled flight. For the new flights i logged onto easyjet and found a flight the same day at 6pm so my kids had a half day at school. the flight was 60% full so if i had found out a bit later it could have been very costly considering i had booked accommodation and car rental for or arrival date. I have used OPODO again for another trip to the USA this year, flying in October 2018. 3 flights, first Gatwick to JFK, second JFK to Las Vegas, third Las Vegas to Gatwick. The 2 flights from and 2 Gatwick are with Norwegian Air. I fell a bit misled as when i tried to reserve seating i had to pay quite a bit extra Almost £180 and i will have to pay roughly the same if i want Meals on the flights. These prices should have been highlighted when showing me the deals.”

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Posted 6 years ago

Opodo is rated 1.0 based on 1,589 reviews