Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,820 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,820 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I trusted this platform with my investment, but soon after, I lost access to my funds, and their support team stopped responding. I was heartbroken and feared my £55,400 was gone forever. 𝐋𝐮𝐜𝐤𝐢𝐥𝐲, 𝐈 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐚𝐧𝐝 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Their team was professional, transparent, and required no upfront fees. They guided me through the recovery process and successfully reclaimed my funds. I’m beyond grateful for their help and would highly recommend their services to anyone facing similar challenges.”

Helpful Report

Posted 4 months ago

“Absolutely horrible! I booked flight then later charged me extra 100 said I agreed join the prime! Only refund 50% stolen my money from my flight account!”

Helpful Report

Posted 4 months ago

“I would give a minus or zero stars if this was an option. This is a scam company, they sign you up without making it clear that they are doing so, when you book something through them. They then proceed to quietly charge you over $130 AUD per year using the card you paid for your flight or accom with with no communication or warning or agreement. DO NOT USE THEM. They then try to keep you on the phone and in my case they have essentially taken $260 AUD before I realised they were doing it and I still have not managed to remove my credit card details from their site. Additionally they will not give you a name or contact email or number to call to complain. On top of all of the above - their rates are more expensive than other, reliable and honest discount accommodation/ travel companies such as booking.com. STAY AWAY FROM THIS COMPANY.”

Helpful Report

Posted 4 months ago

“Very poor service”

Helpful Report

Posted 4 months ago

“Scam company”

Helpful Report

Posted 4 months ago

“Very predatory company. Customer service agents will not shut up about trying to keep you paying even though you say you just want to cancel.”

Helpful Report

Posted 4 months ago

“Nie wieder Opodo”

Helpful Report

Posted 4 months ago

“BEWARE BOOKING WITH OPODO Unauthorised credit card transaction amount: 109.99€ on 21 December 2024 towards Opodo Prime Annual. This transaction happened not with my consent. I did not make the above transaction. I booked a ticket using my credit through Opodo on Dec 6th, 2024, and the ticket price was deducted from my credit card. Followed by without my consent, Opodo deducted 109.99€ from my credit card on Dec 21, 2024, towards Opodo prime membership. I did not request any Opodo Prime membership. Opodo customer care informed me that they had informed me via email before deducting the amount from my credit card, but I did not receive any email. Moreover, the amount deducted without my authorisation (my consent). PLEASE BE CAREFUL BEFORE YOU DO BOOKING WITH OPODO”

Helpful Report

Posted 4 months ago

“I am 66 and have travelled all over the world. For the past 25 years or so I have used many airline, travel and hotel booking websites. I need to share the details of my worst ever travel experience (December 2024) having booked hotels and flights in the far east via OPODO. I was defrauded out of approx £200 and Opodo then lied to try to cover it up (by trying to blame a mystery "supplier" or third-party for the fraud). I managed to obtain a copy of the offending hotel cancellation email proving that Opodo had taken my money, cancelled the hotel room and then resold it again at a higher price without informing me - or the hotel - and issuing no refund. They LIED by, first, saying the hotel had cancelled the room (easily disproved) and then tried to blame a mysterious third party booking agent. There was no third party - I had booked the hotel on Opodo's website and paid Opodo for it. The hotel then gave me a copy of an email showing that Opodo had cancelled the room, which conclusively proved Opodo's fraud, deceit and lies. I then submitted a claim via their online complaints system but have not received a response. So instead I have had no choice but to get my refund from Mastercard (Virgin Money) who have been very good about it. They will recover their money from Opodo. This was not an unfortunate error by an individual or some sort of misunderstanding. That I can forgive. We are all human. But no, this was a clear and thinly veiled fraud by Opodo, who then lied consistently to deny it and finally, when their lies had been exposed, refused to acknowledge what they had done and abandoned any further contact/correspondence. ALSO, beware of Opodo's 'Prime' service, for which they charge £90 annually - but incidentally tried to take payment twice on my credit card, hoping I wouldn't notice. Opodo 'Prime' is a sham ... many of the huge savings they claim are worthless. Prices for the same hotel/dates/room were up to 25% lower on booking.com than the price with Opodo's "special" discount for 'Prime' customers. Moral of the story: AVOID Opodo at all costs.”

Helpful Report

Posted 4 months ago

“At the beginning of December I booked with Opodo. I payed extra for a Silver booking and even became a Premium member so that I had more rights and options. Unfortunately this was not the case. Opodo a.k.a E-dreams does not help or take responsibility. There was an error in the name of one of our bookings. I had emailed, called and even went by the booked airlines to get this very small error fixed. I have screenshots of the 25 times I called and 20 emails. Every single time I was sent somewhere else and got different information. One told me to contact the airlines I would fly with. Other said I needed to cancel and book again. Another said I could not cancel and just book another ticket without getting my money back, because they will not allow me on the flight. Me and my whole family had so much stress, because of something so small. Opodo promised me so many things to fix it. Eventually a day before the flight, nothing was fixed. I had to go to the airport a day before to run around and ask people at the airport. My flight was with Pegasus Airlines. Eventually they laughed and told me Opodo is known for their bad service and never help. Within minutes Pegasus changed te name and everything was oke. I never heard from Opodo again. My cousin and friend work for Tui and KLM. They told me Opodo/E-dreams is horrible and I should never book there. They were right. Horrible.”

Helpful Report

Posted 4 months ago

“On December 24, 2024, we booked a simple round-trip flight within Europe for €319 (starting January 2, 2025) with a Prime membership and options for free rebooking to another date and free ticket transfer to another person. That same day, we asked to transfer the ticket. Support didn't believe that the app indicated a free ticket transfer and asked for a screenshot, which we provided as proof. Ridiculous enough that Opodo support has no clue what they are offering! After the passenger could not be reached by phone on Christmas Eve, Opodo wrote an email in bad German saying that the fare had "changed to 21 euros" and that we needed to confirm it. Since it didn't make sense that the price had changed from €319 to €21, we asked what this meant and confirmed a price increase of €21, if that was what they meant. The email was ignored. After another day of waiting, we opened the in-app chat again and asked for the ticket transfer again. We got the same email again, that they couldn't reach us (we didn't get a call at all), this time saying that the price had "changed to 260 €". We asked again what this meant, but the email was again ignored. After reopening a chat and calling support, we were informed that the transfer of the ticket would indeed cause ADDITIONAL costs over €260, so that we would have to pay a total of €579. They also explained that "free" only meant that Opodo wouldn't charge anything. However, the app showed "free" with no information or even a link to information that the airline might actually charge for the transfer, so we refused to pay an additional €260. On Jan. 1, 2025, we then tried to claim the promised date change. In the app it was clearly shown that we could change the date until Jan 2, 2025 7:25 AM, a screenshot was taken as proof. The app then showed that it was no longer possible to change the flight online, we would have to contact support. We then opened a chat and called support by phone. They then stated, although we noticed the evidence made by the screenshot, Opodo couldn't make any changes to the flight any longer because we had previously refused to pay 260 € for the ticket transfer, we would be responsible for everything and we would have lost the right to claim any prime feature on this flight. Our note that we made screenshots of everything, offering FREE ticket transfer and FREE change of date, possible until Jan 2, 2025 7:25 AM, was ignored. When we told them that we feel scammed, they replied that they had "recorded everything from us and that we have confirmed all the conditions we are being confronted with" - which of course isn't the case! At the end of such calls, they refused to hang up and just muted their microphone, trying to prevent us from giving a negative rating at the end of the call via their rating system. Phone calls to support always ended up in an Indian call center, in bad English, an extremly bad connection and with a level you usually see on YouTube documenting Indian call centers full of scammers. Last but not least, they also scammed us twice with the Prime membership. We were told that we would get a trial membership for one month, but in fact we were charged a full membership for 89.99 € on the very first flight we booked. After the nightmare with the support - so far we spent hours and hours in chats, on the phone and by email - we wanted to cancel the Prime membership in time, but the app kept interrupting, demanding to uncheck all Prime features first, finally telling us to keep the membership and promising to send a notification three days in advance before the membership would be renewed and our credit card would be charged. However, the notification was not sent and the credit card was charged again. After calling support, the Indian support staff again told us that it was our fault, not theirs, and that the notification would only be sent if the checkbox in the app was checked. They also denied that a Prime membership was paid for 2024. Here they provided a voucher of 90 € for future bookings, but still denied that we had paid for a full membership for one month, thus still denied that a trial membership was in fact NOT provided. In total we paid hundreds of Euros for nothing, several emails were simply ignored, the support staff always denied any responsibility and instead stated that it was all our fault. To summarize: They offered a free ticket transfer, but refused to do so. They offered free change of date, but refused to do so. They offered free trial membership, but instead charged a full one-year membership fee for actually one remaining month. They promised a notification three days before the next charge, but failed to do so and charged another full one-year membership. This is how scams work in commercial style! BEWARE OF THIS PROVIDER!”

Helpful Report

Posted 4 months ago

“It’s a con. Two years now they have taken £89.99 from my bank account without permission. Despite many phone calls I haven’t got any money back. I used them once 3 years ago by mistake and have paid dearly…..”

Helpful Report

Posted 4 months ago

“I purchased a ticket and cancelled within 24 hours. The airline acknowledged the cancellation and sent me a confirmation email, likewise so did Opodo. The airline credited Opodo and told me to get my refund from them. I contacted Opodo and they refused a refund, stating that the airline refused to refund. I know this is not true as the airline have confirmed in writing they have credited Opodo and a refund is due to me. The service from the agent's at Opodo is shocking. I don't understand why a company thinks its OK to steal from clients. Definitely not leaving it and will take further action.”

Helpful Report

Posted 4 months ago

“Scammers!! The company takes money from your bank account without authorization by sending fraudulent emails to incorrect email addresses.”

Helpful Report

Posted 4 months ago

“I can only assume that the customer reviews on this page are fake. Anybody referencing a "customer service representative" has clearly never tried to connect to a human being employed by this disgrace of a company. We booked a flight a few months ago and accidentally got one of the names wrong. We discovered the error immediately and tried to get Opodo to change the record (according to their policy that's possible within 48 hours). We tried for days to get this corrected and ultimately ended up in a loop of automatically generated messages. We ended up having to rebook a ticket because Opodo was incapable of making the necessary changes and have since blanked any request for refund. Stay clear of this "service" provider!”

Helpful Report

Posted 5 months ago

“Worst booking experience I've ever had and if you reach the support, they are not able to help you because the only care about their margins and making money from fees to "create a seamless booking experience" when you actually get the right opposite and they only care about getting more from you”

Helpful Report

Posted 5 months ago

“total scam”

Helpful Report

Posted 5 months ago

“I bought a flight ticket from opodo. During the purchase, opodo asked me whether I want to try 15 days prime subscription. It said, I could cancel my membership anytime. I bought my ticket and accepted the prime subscription. After day 13 I wanted to cancel. Despite 90 minutes on the phone with different people, I didn't manage to cancel and was forced to pay the yearly subscription. They said they would send me a voucher. But I never received this voucher. I later booked a second flight (as I have the stupid subscrption anyway) and read very precisely: You get one free cancellation. I had to cancel and AGAIN that was a scum. I only got 30 % of my flight price and ONLY in terms of another voucher that can be used for another flight. THey are a bunch of criminals. I cut my losses but will contact my credit card issuer and dispute the transaction. Do NOT fall into that trap. Their reviews are cheated as well. The real reviews are all disgusted customers.”

Helpful Report

Posted 5 months ago

“I bought a flight ticket from opodo. During the purchase, opodo asked me whether I want to try 15 days prime subscription. I could cancel my membership anytime. I bought my ticket and accepted the prime subscription. I made my purchase with Paypal. Paypal asked me the flight ticket amount and I approved. Later, paypal showed me a notification opodo booked 120 euros from my paypal account for prime membership. I made a complaint to opodo they said that I made 2 years ago a trial prime membership and I cannot again do another trial. Hence they automatically charged me with a real membership. First of all, they didn't tell me this during my ticket purchase. Secondly, paypal didn't ask me for authorization of this payment. Both paypal and opodo made an illegal transaction. They do not even accept their responsibility.”

Helpful Report

Posted 5 months ago

“Do not use this company They are terrible and take NO responsibility The worst flight booking I hv ever done and I hv done hundreds Used them by mistake and boy was it a mistake Ryan air blocked my booking because I used them Use at your peril !!!!!”

Helpful Report

Posted 5 months ago

Opodo is rated 1.0 based on 1,820 reviews