Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,958 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,958 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Logan Castillo

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Daniela

S. Turner

Nazgol Shirazi

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service, spiralling costs while I tried to book a flight, £450 rising to £1,120! Result I responded to their email, advising this "super deal" by cancelling all further "Prime" subscriptions and severing all connections with the company. 3 weeks later they still took a £99.99 premium....they have no publicised email address, and customer service is heavily concealed. I finally found a number, and after a 40 min wait spoke to a man working from home in Cairo. He said cancelling my premium was not possible but he could refund half if the company kept me on the books. Absolutely not! On receipt of his email cancelling me altogether Opodo then went on the charge me the full £99.99. Credit card dispute now taken up by my bank. Do NOT touch this company with a bargepole!”

Helpful Report

Posted 4 months ago

“What a joke, I had a voucher to use from Go Compare and thought I would sign up to free trial of Prime and get a great deal,,, WRONG !!!!!! I did not know E dreams was part of OPODO, next day £99 comes out of my account, I call to cancel this and they say, you can get the difference back to the price of the normal flight which was £43 refund.... this then made the flight £135 !! on easy jet the flight is only £85... ABSOLUTE FUMING !!!! after being on phone for an hour they still refusing to refund me .... THEY ARE ROBBERS !!!”

Helpful Report

Posted 4 months ago

“I booked a flight and it was automatically cancelled by Opodo because they didnt matched my payment with the airline on time. By accident I found that my flight was gone, out of the airlines app while Opodo still shows as 'confirmed'. They were not willing to recover thier mistake. You better avoid Opodo as the service is really poor.”

Helpful Report

Posted 4 months ago

“Opodo tricks customers with advertising and misleading customer to joint membership. Few months ago I purchased a ticket from their website using my debit card paid for air ticket from Melbourne to Sydney, then I just noticed they deducted $16.50 every month for membership fees from my card. I rang them to cancel these transaction as I did not give them a permission to deduct amount from my card, they told me if you choice the discount fee, you will automatically become their member and signed up for one year membership. They said they email me have not received This is misleading and rude. Just go to bank have a disputed report. Do not use this company Absolutely disgusting company.”

Helpful Report

Posted 4 months ago

“They addressed my complaint promptly and professionally. Receiving a full refund last week was a great relief. Their accountability and commitment to customer satisfaction were evident throughout the entire process.”

Helpful Report

Posted 4 months ago

“Opodo tricks customers with advertising cheap flights Once you agree on a flight They charge you more.”

Helpful Report

Posted 4 months ago

“This company profits off people who do not actively opt out of the default option of prime membership when buying flights on their website. After 40 minutes of waiting for an agent (‘VIP’ customer service), an agent convinced me over and over again of the benefits. I had to repeatedly say no before I managed to be refunded 50% only”

Helpful Report

Posted 5 months ago

“A morally bankrupt business. Do not deal use them! Impossible to contact.”

Helpful Report

Posted 5 months ago

“Absolutely disgusting company. Took 100 pound from my account for the second time although i cancelled a year ago and as they can clearly see i have not used there services. Rude on the phone Have disputed with my bank. Do not use this company”

Helpful Report

Posted 5 months ago

“Very disappointing experience. Fifteen days after buying my ticket, £100 was deducted from my account for a “subscription renewal” I never signed up, authorized or requested any subscription. I had to block my card and make a long international call to resolve it. Only £50 was refunded, and £45 was given as credit to use within six months, which is unfair since I never agreed to any subscription. This caused unnecessary stress, wasted time and financial inconvenience. Customers should not have to monitor their accounts for unauthorized subscriptions after simply purchasing a ticket.”

Helpful Report

Posted 5 months ago

“I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!”

Helpful Report

Posted 5 months ago

“For me, it was nice experience during the Deals and the way the customer service representative treated me while I requested a cancellation. The representative Noora helped me a lot.”

Helpful Report

Posted 5 months ago

“Scammers! They try to make it as hard as possible to cancel your membership. Only calling possible. Plus hung up on me after I wanted to cancel after 20 min waiting. Scandalous!!!”

Helpful Report

Posted 5 months ago

“Am rezervat prin ei un bilet de avion și m am trezit cu un abonament de care nu am fost informat .Au încercat să ia banii de pe card . Trebuie opriți !!!!Sunt multi oameni care cad în plasă”

Helpful Report

Posted 5 months ago

“This is the worst ever company I experienced so far. First, I booked one ticket with them. Then they told me I had chosen to be a Prime member, although I had not, and they charged me 120 EUR. I called them several times, and they always replied me I myself had chosen Prime membership!! This is obviously fraud. Regarding the ticket I booked with them, the airline cancelled the flights. It is now more than one month from the cancellation date, and the airline has told me that they have processed the refund, but Opode has not yet refunded me. I wish I could give them 0 stars, they are the worst. Not recommended at all.”

Helpful Report

Posted 5 months ago

“Beware of this company and it's subscription renewal!! They run a lot of one year free subscription through various well known companies, then out of the blue without any prior renewal notice they take your money and will not refund you!! Trying to get through to someone in customer services is a nightmare. And when you do, all they want to do is keep offering you deals that you can only except if you keep your subscription. Last year I spent over £4000 on flights and hotels and only used them twice for under £200 because their prices on the Prime subscription are either the same or higher than other well known companies. It's a rip off, they don't even have a wide choice of hotels as other companies do. It will load up a load of different discounts when you log on, then when you have picked a hotel or flight the discounts aren't available. Beware and stay clear of this site/app.”

Helpful Report

Posted 5 months ago

“No refunds for memberships that were worthless and never used, even within 24 hours of starting a membership they will not refund you.”

Helpful Report

Posted 5 months ago

“⚠️ OPODO PRIME SCAM ALERT ⚠️ Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they’ve closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam”

Helpful Report

Posted 6 months ago

“I booked and paid for a flight through Opodo. When I checked the airline's price, it was over £20 cheaper. I immediately contacted Opodo and asked to cancel my booking with them. They have refunded me £72.50 from a total of the £158.09 I paid to them. Utterly disgusting. I would give them no stars if it was an option”

Helpful Report

Posted 6 months ago

“Not recommended. Booking was difficult. It took a number of attempts to get the booking correct as it kept adding people to the trip of 1 (one) person. Data was very slow on reaching me. Wizz Air was more successful at getting the data. Opodo were slow with boarding passes, with updates, with anything. My return trip was a nightmare. I had boarded before I got my boarding pass. I had boarded before I hit trip updates. Regardless, book direct with the Airline and save worry, time, effort, a nervous breakdown. Oh, and how they try to scam you. Opodo Prime is like Amazon Prime of old. Book and they state you asked for it, the Opodo Prime at £99.99 a year. Bloody hell !!! Too late, they have your money.”

Helpful Report

Posted 6 months ago

Opodo is rated 1.0 based on 1,958 reviews