Avoid Opodo | Report through bank to get a refund I signed up for the free trial to save a few euros on a hostel planning to cancel the membership right after. I also ticked "disable auto-renewal", so they shouldn't be able to charge me. However, when I went to cancel the trial, the only option was to start a free trial, so it seemed like it was cancelled already. At the end of the trial, I was charged the annual subscription fee, tried calling several of their "free prime hotlines", which all charged me because I was calling from outside the UK and hung up about a minute in. Their terms and conditions say you have a right to withdraw and get a refund minus any discounts you took advantage of and to send a pre-written statement to "an email address you can find in the prime section on their website". The whole help centre goes in loops and there's no email address, but somehow I found 3 different ones in different corners of the internet. I emailed them all and the only automatic response I got asked me to fill out a contact form on the eDreams website (sister company), which however didn't recognise my booking number because it's a different company and without one they just direct you to the generic help centre. I then got the chatbot to connect me to a real person who said they don't work in the refunds department and the only way to reach them is to call, which I had tried previously and failed. I would only get back to the UK more than 2 weeks after I had been charged and couldn't figure out how long the withdrawal period is. When I read all the negative reviews, I said goodbye to my £100, but as a last resort, I reported the transaction as fraud in Revolut and 2 hours later I had the money back in my account. If you want the free trial, use a single use virtual card to pay and if you lose any money, report them through your bank.