Do not book Opodo, just do not even be tempted. Like many other reviews, I too have had a horrible experience with Opodo and remain over $3000 out of pocket due to a refund which I still have not received. My flights were originally cancelled in April 2020 due to the pandemic. I am entitled to and have been told my refund is being processed by the airline ever since.... Like many others, I have experienced a complete lack of genuine care or ability to actually investigate what the problem is in processing my refund. All call centre staff are very well trained in conveying a scripted response designed to force you to continue to wait for your refund. I have now been waiting 19 months. Do not book Opodo, just do not even be tempted.