This company got to be the worst of them all, please stay the hell away from these crooks.
Good luck getting someone to talk to you live.
Good luck getting your refund back,and if you do its only a fraction, even when your trip is fully insured...I think forcing you to give up is probably their game. The best thing is to talk to your bank that made the payment to these crooks, they will help you get your refund. Again stay the hell away