Received confirmation via the app that my flights were booked for my family holiday. But then when I went to cancel my Opodo prime membership, discovered that the outgoing flight was not confirmed due to the payment being declined. Which was not true because Opodo had taken the full amount from my credit card 14 days prior. Only the return flight was confirmed (what’s the point of that?) yet Opodo kept the full amount for all flights and only initiated a refund once I’d queried the status of the booking. I will never use them again. Theives.
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