This company is disgraceful. Three and a half years I’ve been waiting for my refund after the airline cancelled my flights. Excuse after excuse and promise to refund in 10 days but nothing. Then they took a new direction - saying they had already refunded me - except they hadn’t. So I wasted another year providing statements to prove I hadn’t been refunded. Then eventually they have admitted an error on their behalf, and I would get my refund in ten days. And guess what. A month later absolutely nothing. Please do not use this company under any circumstances. It’s just not worth the hassle if anything goes wrong.