I booked plane tickets through Opodo a few months ago and specifically paid extra for their cancellation insurance, knowing there was a chance I might not be able to travel. Unfortunately, I was right — I couldn’t board the flight. When I tried to cancel, Opodo flat-out refused to refund me, claiming the cancellation policy didn’t apply, despite my insurance purchase. It took FOREVER to get someone on the phone. The support was robotic and dismissive, and I was left with zero refund. This is predatory behavior — selling a product (insurance) that seems to be intentionally vague and ultimately useless, and then offering no support when you try to use it. Do not trust Opodo’s insurance options. Do not trust their “customer service.” Do not trust their platform. I’ve lost my money, and I want others to avoid the same trap. AVOID OPODO. Book directly with airlines or use reputable platforms that actually respect their customers.