Terrible customer service, awful experience. I paid for car hire and insurance for a week. On arrived they refused to issue me the car I hire saying that on my bank card my first name has only first initial not full name, despite the fact that my surname was spelled fully. When contacting customer service for support and refund they said there is nothing they can do despite the fact the car was not even given to me and had to spend triple by walking and hiring from other company.
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