Their customer service staff outright lie to subscribers. I subscribed in 2024 but did not want my subscription to renew. I called the day after and the person said he could NOT cancel until closer to renewal date. We had quite an argument about it but he flat out refused. He said I would get a notice a few days before renewal and I could cancel then. I then forgot about it to be honest until they took another years subscription on 27 May. Since then I have called THREE times to the UK number and been promised the refund and cancellation followed by…..nothing. Each staff member swore I would get it within 24/48/72 hours!!! Do not ever deal with them.