I am having a terrible experience with opodo. I have booked a round trip flight from Vancouver to Cairo from opodo website as they offered cheapest price compared to other travel agents. I would advice anyone not to do so. I have made a call directly after my reservation (during my free cancel period) to inquire about this flight refund policy as I know that I might need to change or cancel this flight due to some personal reasons. They have provided me with misleading information during the call; They told me that if I cancel my ticked I would be refunded my money (1070 GBP) after paying (125CAD + 25GBP) cancellation fees and I have continued my booking based on this information. I have performed the cancellation later and I was refunded only 112 GBP while I was expecting to be refunded ~ 950 GBP. When I made the cancellation call I was in a hurry and didn't give much attention to the mentioned details as I thought every thing was already settled based on the information I have been provided initially. The agent mentioned the number 110 GBP and I was under the impression that this is the equivalence of the cancellation fees as it was nearly the same total amount. When I contacted the customer service they said the agent in the cancellation call informed me that 110 GBP will be refunded and I approved. When I explained for them the source of misunderstanding and the information I have been provided from them earlier they refused my request of verifying the first call and they don't think they even need to give explanation for the wrong information I have been provided !! They also refused my request of escalating my issue and just tell me there is nothing they shall do. They seem also to have a lot of problems; My account in opodo still indicates that my flight is valid and that I had a 110 GBP discount although my booking has been canceled. I have told the customer service about that but the account still view same irrelevant information. I tried to send more emails explaining what's happened but they replied saying they will not respond to my emails anymore.