Absolutely appalling service. I would not recommend Opodo, I have had nothing but problems with them.... After seeing their 'best price guarantee' on their website, I made a booking and submitted a claim form the same day and received an automated acknowledgement email. After following this up on a weekly basis, I keep being promised that I will receive a response within 24-48 hours, but it has been 5 weeks of empty promises now. Having spent hours and hours on the phone chasing this up, I have now completed a charge-back via my credit card company as I am not getting anywhere with contacting Opodo directly. I should have just booked with their competitor in the first place as the price was cheaper and it would have saved me the stress, frustration and hours of time spent chasing this up. AVOID AVOID AVOID!