Although your booking website is now much improved, the short time allowed to pick return flights, fill in all boxes, add on extras and check card payment information is quite ridiculous. By the time I'd gone through all processes and just about informed that booking was going through, your site cut out. No time to check and print details or be sure payment had gone through. As you seem not to be contactable by phone I had to call BA directly at considerable cost to find out. I have used you're service for many years and although the experience with your old site was not always without stress this was the last straw. I won't be using you again unless you do something about the time factor.